Deliver day-to-day IT support across tools, devices, and user access.
Manage user onboarding and offboarding, device upkeep, and rapid issue resolution for on-site and remote staff.
Collaborate closely with security and infrastructure teams to provide dependable service while keeping systems secure, stable, and scalable as the organization grows.
Assist in administering Microsoft 365 and Azure Active Directory (user management, groups, access).
Support macOS device management using Jamf Pro and assist with policy enforcement.
Assist with MDM administration using Microsoft Intune.
Support onboarding and offboarding processes, including account provisioning and access cleanup.
Maintain and update internal IT documentation and end-user guides.
Provide Tier 1–2 technical support for on-site and remote employees via a ticketing system, Slack, email, and in person.
Diagnose and resolve hardware and software issues across macOS and Windows environments (macOS primary).
Configure, deploy, maintain, and troubleshoot laptops, workstations, printers, mobile devices, conference-room equipment, and peripherals.
Image, provision, and prepare devices for new hires and replacements.
Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Ensure all incidents are documented accurately and resolved with a high level of customer service.
Serve as an escalation point for more complex desktop and device-related issues.

Requirements

2–4 years of experience in Desktop Support, Help Desk, or a similar IT support role
Strong experience supporting Microsoft 365 (Email, Teams, OneDrive, SharePoint)
Hands-on experience supporting macOS environments
Experience with Jamf Pro or other macOS MDM solutions
Basic experience with Azure Active Directory (user and group management)
Familiarity with ticketing systems such as Jira
Experience supporting Office applications on both Mac and Windows
Excellent English verbal and written communication skills.

Benefits

Competitive base salary: From €60,000 – €65,000 per year.
Bonus program & company equity: Bonuses and ownership opportunities to share in Progyny’s success.
Fertility & family-building benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
Mental health support: 1:1 psychologist sessions and wellness tools via Nilo Health.
Sustainable mobility benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
Urban Sports Club discount: Access to discounted fitness and wellness activities.
Paid leave: 30 days of paid leave per year.
Hybrid work: Work from home up to two days per week.
Remote work: Up to 8 weeks of remote work per year.
Weekly team lunches: Team lunch every Thursday.
Dog-friendly office: Bring your dog to work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Desktop SupportHelp DeskMicrosoft 365Azure Active DirectorymacOSJamf ProMicrosoft IntuneOffice 365Windowsticketing systems

Soft Skills

communicationcustomer serviceproblem-solvingcollaborationdocumentation