Progress

Senior Application Engineer, Customer

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Senior

Tech Stack

ASP.NETAzureCloudJavaScriptMS SQL Server.NETSQL

About the role

  • Provide technical support for customers using Progress Sitefinity, troubleshooting platform configuration, application behavior, and product-related issues.
  • Investigate complex technical problems involving C#, ASP.NET, web technologies, and integrations.
  • Debug application issues using tools such as Visual Studio, log analysis, and stack trace investigation.
  • Troubleshoot deployments and configuration issues on Microsoft Internet Information Services (IIS).
  • Diagnose database-related problems using Microsoft SQL Server, including query troubleshooting and performance analysis.
  • Reproduce customer-reported issues in internal environments to determine root causes and validate solutions.
  • Collaborate with engineering teams to escalate product defects and provide detailed technical analysis.
  • Assist customers with integrations involving REST APIs, third-party services, and custom implementations.
  • Provide guidance on best practices for configuring, deploying, and optimizing Sitefinity implementations.
  • Support customer environments operating within SaaS and PaaS architectures, including cloud deployments.
  • Manage and prioritize multiple technical cases while maintaining strong customer communication.
  • Contribute to internal knowledge bases by documenting troubleshooting steps and solutions.

Requirements

  • Strong experience with C# and ASP.NET / ASP.NET MVC
  • Solid understanding of web technologies including HTML, CSS, JavaScript, and browser debugging tools
  • Strong knowledge of SQL and relational databases, preferably Microsoft SQL Server
  • Experience troubleshooting applications hosted on Microsoft Internet Information Services (IIS)
  • Familiarity with debugging and development tools such as Visual Studio
  • Strong analytical and troubleshooting skills with the ability to perform root cause analysis
  • Excellent written and verbal communication skills with a strong customer focus.
  • Nice to Have Experience working with Progress Sitefinity or other enterprise CMS platforms.
  • Exposure to cloud platforms such as Microsoft Azure
  • Familiarity with SaaS and PaaS deployment models
  • Experience with REST APIs, integrations, and system interoperability
  • Exposure to DevOps practices, CI/CD pipelines, or version control systems such as Git
  • Knowledge of application performance monitoring and troubleshooting tools.
Benefits
  • Competitive remuneration package
  • Employee Stock Purchase Plan Enrolment
  • Vacation, Family, and Health 30 days of earned leave
  • An extra day off for your birthday
  • Various other leaves like marriage leave, casual leave, maternity, and paternity leave
  • Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
  • Professional development reimbursement
  • Interest subsidy on loans - either vehicle or personal loans
  • Health club reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#ASP.NETASP.NET MVCHTMLCSSJavaScriptSQLMicrosoft SQL ServerREST APIsapplication performance monitoring
Soft Skills
analytical skillstroubleshooting skillsroot cause analysiswritten communicationverbal communicationcustomer focuscollaborationdocumentation