Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features
Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions
Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base
Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription
Create customer-facing content showcasing the product and its value to our business services customers
Assist customers in purchasing or upgrading the ShareFile product suite
Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints
Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers
Stay current on ShareFile offerings and industry trends through regular training and enablement sessions

Requirements

Bachelor’s degree or equivalent experience
Experience in lead generation, sales development, account support, or similar customer-facing role (inside sales experience preferred)
Ideally, 1+ year in software/SaaS sales or customer success
Strong written and verbal communication skills; able to translate technical benefits into business value
Organized, proactive, and comfortable prioritizing multiple customer needs
Enthusiastic team player with a competitive edge and drive to grow into an account management or sales career path
Familiarity with SalesLoft, SFDC and LinkedIn Navigator

Benefits

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan
Tuition Reimbursement program
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time, paid day off for your birthday, and company holidays
A variety of leave plans, including Parental Leave
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

lead generationsales developmentaccount supportcustomer successsoftware salesSaaS salescustomer-facing rolecontent creationvalue proposition

Soft Skills

communication skillsorganizational skillsproactiveteam playercompetitive edgedrive to growability to prioritize

Certifications

Bachelor’s degree