Progress

Account Manager

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • Bulgaria

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About the role

  • Participates in the process of selling the company’s products and services within the CEE region.
  • Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
  • Ensures preparation and processing of parts of the renewal pipeline.
  • Monitors upcoming license expirations and communicates with customers about renewal options.
  • Closely collaborates with colleagues on coordinating and managing the renewal process.
  • Supports the development of the partner network and maintains relationships with existing partners.
  • Assists in identifying new partners, provides information about products, pricing, and promotional activities.
  • Participates in partner marketing initiatives.
  • Provides consultations related to products, licensing, and technical questions.
  • Responds to customer requests via email and phone and relays relevant feedback to internal teams.
  • Monitors product line updates, technology trends, and competitor activities.
  • Shares acquired insights with the sales team.
  • Maintains accurate and up-to-date records in Salesforce (or another CRM).
  • Prepares regular overviews of activities, results, and development of sales opportunities.
  • Cooperates with marketing, technical support, finance, and other internal teams.
  • Actively participates in team meetings and shares market findings.

Requirements

  • Experience in sales, customer support, or partner management
  • Ability to communicate effectively by phone and email
  • Proficiency with CRM systems (Salesforce is an advantage)
  • Strong planning, organizational, and task-completion skills; attention to detail
  • English at a communicative level, minimum B2
  • Czech or Slovak at a communicative level
  • Experience in the IT or SaaS segment (beneficial)
  • Experience with renewals and licensing models (beneficial)
  • Knowledge of channel sales (beneficial)
  • Knowledge of Bulgarian or Polish (beneficial)
Benefits
  • Generous remuneration package.
  • Employee Stock Purchase Plan Enrollment.
  • 30 days paid annual vacation.
  • An extra day off for your birthday.
  • 2 additional days off for volunteering.
  • Premium healthcare and dental care coverage.
  • Additional pension insurance.
  • Well-equipped gym on-site with CrossFit equipment and a climbing wall.
  • Co-funded Multisport card.
  • Daycare Center for your little ones onsite.
  • Flexible working hours.
  • Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer supportpartner managementrenewalslicensing modelschannel salesITSaaS
Soft Skills
communicationplanningorganizational skillstask-completionattention to detail