Progress

Inside Account Manager

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Brno • Czech

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About the role

  • Support of Sales Activities: Participates in the process of selling the company’s products and services within the CEE region.
  • Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
  • Renewals Management: Ensures preparation and processing of parts of the renewal pipeline.
  • Monitors upcoming license expirations and communicates with customers about renewal options.
  • Closely collaborates with colleagues on coordinating and managing the renewal process.
  • Partner Management: Supports the development of the partner network and maintains relationships with existing partners.
  • Assists in identifying new partners, provides information about products, pricing, and promotional activities.
  • Participates in partner marketing initiatives.
  • Customer Communication: Provides consultations related to products, licensing, and technical questions.
  • Responds to customer requests via email and phone and relays relevant feedback to internal teams.
  • Product and Market Knowledge: Monitors product line updates, technology trends, and competitor activities.
  • Shares acquired insights with the sales team.
  • Reporting and CRM Administration: Maintains accurate and up‑to‑date records in Salesforce (or another CRM).
  • Prepares regular overviews of activities, results, and development of sales opportunities.
  • Team Collaboration: Cooperates with marketing, technical support, finance, and other internal teams.
  • Actively participates in team meetings and shares market findings.

Requirements

  • Experience in sales, customer support, or partner management
  • Ability to communicate effectively by phone and email
  • Proficiency with CRM systems (Salesforce is an advantage)
  • Strong planning, organizational, and task‑completion skills; attention to detail
  • English at a communicative level, minimum B2
  • Czech or Slovak at a communicative level
  • Experience in the IT or SaaS segment (additionally beneficial)
  • Experience with renewals and licensing models (additionally beneficial)
  • Knowledge of channel sales (additionally beneficial)
  • Knowledge of Bulgarian or Polish (additionally beneficial)
Benefits
  • Generous remuneration package
  • Employee Stock Purchase Plan Enrollment
  • 5th week of vacation
  • Birthday day off
  • Extra time off for service anniversaries
  • Community service time off
  • International Women’s Day – March 8 is an official holiday for all employees
  • Risk life insurance
  • Flexible working hours and work-from-home options
  • Meal allowance
  • Flowmon Benefit Program (Cafeteria) – can be used for leisure and wellness, pension insurance, or a co-funded Multisport card
  • Relaxation zone and drinks & fruits in the workplace
  • Company-wide events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer support experiencepartner management experiencerenewals managementlicensing modelschannel sales knowledgeIT experienceSaaS experience
Soft Skills
effective communicationplanning skillsorganizational skillstask-completion skillsattention to detail