Progress

Senior CRM Data Steward

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Job Level

Senior

Tech Stack

SQL

About the role

  • Maintain high-quality Salesforce Account, Contact, and Sales Coverage (territory) data
  • Apply and refine data dictionaries, standards, and validation rules
  • Manage data exceptions, quality alerts, and root-cause analysis
  • Oversee complex data corrections that require deep functional knowledge
  • Govern parent-child relationships within the 4-level Progress Account Hierarchy
  • Validate ownership rules, routing logic, and Sales Coverage (territory) alignment
  • Support GTM planning and coverage model updates by ensuring structural accuracy
  • Execute and optimize enrichment workflows using Leadspace, ZoomInfo, or similar platforms
  • Improve completeness of key firmographics, segmentation, and vertical data
  • Ensure enrichment accuracy and help refine enrichment logic with the DataOps Team Lead
  • Identify and resolve complex duplicates for Accounts and Contacts
  • Manage merge workflows and collaborate with Enterprise Apps for bulk updates
  • Own advanced cases involving hierarchy conflicts, ownership shifts, or territory mismatches
  • Partner with Sales Operations on data needs for planning, forecasting, Sales Coverage (territory) management, and GTM execution
  • Collaborate with D&A to ensure high-quality data powering dashboards, models, and analytics
  • Liaise with Enterprise Apps for automation, flows, bulk operations, and data fixes
  • Support junior Data Stewards with training, QA checks, and guidance
  • Document processes, playbooks, and standards for scalable team maturity

Requirements

  • 3–6+ years in CRM Data Operations, Salesforce data governance, or similar data quality roles
  • Strong understanding of Salesforce objects (Accounts, Contacts, Hierarchies, Sales Coverage (territories))
  • Experience with data enrichment platforms (Leadspace, ZoomInfo, Clearbit, etc.)
  • Hands-on experience with deduplication tools and complex merge logic
  • Strong analytical skills with high attention to detail
  • Ability to troubleshoot data inconsistencies and propose scalable solutions
  • Clear communication skills and experience partnering with cross-functional teams
  • Proficiency with Excel/Sheets; SQL or BI tools is a plus
Benefits
  • Competitive remuneration package
  • Employee Stock Purchase Plan Enrolment
  • 30 days of earned leave
  • An extra day off for your birthday
  • Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
  • Premium Group Medical Insurance for employees and five dependents
  • Personal accident insurance coverage
  • Life insurance coverage
  • Professional development reimbursement
  • Interest subsidy on loans - either vehicle or personal loans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcedata governancedata enrichmentdeduplication toolsmerge logicSQLExcelBI toolsdata validationroot-cause analysis
Soft Skills
analytical skillsattention to detailtroubleshootingcommunication skillscollaborationtrainingguidanceprocess documentationproblem-solvingcross-functional teamwork