Information Developer
Progress
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Design and develop user-facing technical content, including documentation, videos, and tutorials to support adoption and effective use of Progress technologies
- Collaborate with subject matter experts (SMEs), engineers, product managers, and other stakeholders to gather technical input, define content objectives, and validate content accuracy
- Translate complex technical concepts and product features into accessible and engaging content tailored to various technical audiences
- Follow established design guidelines, team style guides, and information architecture principles to ensure consistency, accessibility, and content reusability
- Conduct peer reviews, content audits, and quality assurance checks to maintain high editorial and instructional standards
- Apply user feedback, analytics, and learner performance data to improve and refine content continuously
- Manage multiple projects simultaneously, balancing scope, timelines, and quality to meet delivery targets
- Participate in flexible development processes, including planning, team meetings, and track progress using Jira or Azure DevOps
- Stay current with industry trends, best practices, and new technologies, such as AI, to drive innovation in content
- Implement content development best practices and tools
Requirements
- Proven technical content development experience
- Experience with a Content Management System and other source management tools such as Bitbucket, GitHub, Visual Studio Code, Markdown, IxiaSoft, and Dita are a plus
- Superior written, communication, and interpersonal skills
- A technical B.A./B.S. degree or certification in Technical Writing or equivalent experience
- Advanced understanding of cloud services, Digital Experience platforms, and Content Management Systems (CMS); experience with Progress technologies is an advantage
- Ability to be a self-starter, assuming responsibility for setting and meeting project expectations and milestones with minimal supervision
- Ability to learn new tools and technology, innovate with AI tools to develop and deliver quality content
- Flexibility with superior writing, communication, and interpersonal skills
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical content developmentcloud servicesDigital Experience platformsContent Management SystemsAI toolsMarkdownIxiaSoftDitaBitbucketGitHub
Soft Skills
written communicationinterpersonal skillsself-starterproject managementflexibilityinnovationcollaborationattention to detailcontent accuracyquality assurance
Certifications
Technical Writing certificationB.A. in Technical WritingB.S. in Technical Writing