Progress Residential®

Senior Financial Analyst – Collections, Customer Care

Progress Residential®

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Arizona • United States

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Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Partner with Payment & Recovery and Customer Care leadership to support the annual budget, quarterly forecast, and monthly outlook processes for collections and credit loss performance
  • Prepare and maintain recurring financial and operational reporting related to collections, recoveries, and credit loss metrics
  • Analyze performance trends and key drivers, including detailed variance analysis against budget, forecast, and prior periods
  • Conduct ad hoc analyses and deep dives to evaluate credit loss performance, identify emerging trends, and provide actionable recommendations
  • Build, enhance, and maintain financial models to support planning, forecasting, and scenario analysis
  • Develop executive-level presentations and reporting materials that communicate performance results, business insights, and recommendations in a clear and concise manner
  • Support cross-functional collaboration with Finance, Operations, and other business partners to align assumptions, improve reporting, and enhance decision support
  • Contribute to strategic projects and initiatives focused on improving collections processes, payment recovery performance, and overall operational effectiveness
  • Identify opportunities to improve reporting processes, increase data transparency, and strengthen financial support for the PAR organization

Requirements

  • Bachelor’s Degree required in a quantitative background: Engineering, Economics, Statistics, Computer Science Etc.
  • 5+ years performing analysis by developing queries and extracting actionable insights
  • Technical: SQL – develop complex queries for analysis
  • Excel - proficiency with pivot tables and lookups
  • Python – manipulate data frames and apply functions
  • Strong verbal, written, and visual communication
  • Demonstrated track record of prioritizing, multitasking, and managing multiple projects/assignments simultaneously in a fast-paced environment with tight deadlines
  • Adept at gathering, aggregating, cleaning, and validating data from multiple disparate sources
  • Strong problem solving skills and ability to “think outside the box”
  • Inquisitive mind and desire to learn
  • Prior experience in Credit Policy/Pricing Analysis
  • Experience developing executive presentations to recommend strategic decisions
  • Consulting experience
  • Model Development/Monitoring and/or Statistics: Regression Analysis, Machine Learning, Hypothesis testing, and actual-to-predicted performance monitoring of models developed
Benefits
  • Competitive Compensation - Including performance-based bonuses that reward your contributions.
  • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
  • Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
  • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
  • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLExcelPythonRegression AnalysisMachine LearningHypothesis TestingFinancial ModelingData AnalysisVariance AnalysisData Cleaning
Soft Skills
Verbal CommunicationWritten CommunicationVisual CommunicationProblem SolvingMultitaskingProject ManagementInquisitive MindCollaborationPrioritizationAnalytical Thinking