Profile Software Services

Compliance

• Maintain and continuously improve the company's ISO 9001:2015 Quality Management System
• Develop, maintain, and control Standard Operating Procedures (SOPs) and controlled documents
• Coordinate and conduct internal quality audits
• Support external and certification audits
• Manage corrective and preventive action (CAPA) programs
• Maintain quality records and documentation
• Develop and maintain Quality Assurance Plans, Inspection Plans, Compliance Procedures, Contract Deliverables, Technical Documentation Packages
• Support Military Sealift Command (MSC) and future government programs requiring formal quality documentation
• Partner with operations leadership to improve quality and reduce rework
• Standardize procedures across multiple locations
• Supervise and mentor quality personnel and other direct reports

Quality Systems & Compliance Manager

Field Engineer

• Work directly with marine clients, supporting our company’s continued growth in the San Francisco Bay Area.
• Perform diagnostics, repairs, and maintenance on MTU engines in various marine applications.
• Conduct sea trials and verify engine performance, making necessary adjustments as needed.
• Maintain service records and documentation to ensure operational efficiency.
• Provide guidance, assistance, and training to apprentice marine technicians.
• Travel within the assigned region and occasionally outside the area, including potential international assignments.

Marine Field Service Technician

Inside Sales

• Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.
• Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.
• Prepare parts estimates to customers.
• Process customer payments and credit card transactions accurately and securely.
• Assist customers with payment inquiries and coordinate with accounting as needed.
• Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments.
• Prepare and process customer credits in accordance with company policies.
• Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.
• Communicate order status, shipment updates, and any delays to customers proactively.
• Maintain accurate customer, order, and sales records within the ERP/CRM system.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.
• Identify and resolve customer issues while maintaining strong customer relationships.
• Support additional inside sales and administrative functions as assigned.
• Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs.
• Responsible for invoicing accuracy.
• Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems.
• Prepare and distribute customer communications, proposals, and commercial documentation.
• Track customer inquiries, technical requirements, pricing updates, and sales opportunities.
• Ensure all sales documentation is complete, organized, and compliant with company standards.
• Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences.
• Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment.
• Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting.
• Support onboarding and development of new sales team members as needed.
• Maintain accurate documentation to support pricing governance, audits, and commercial compliance.

Quality Systems & Compliance Manager

Marine Field Service Technician

Inside Sales Specialist – Parts