Inside Sales Specialist – Parts

Profile Software Services

Inside Sales Specialist supporting marine and power generation products. Conducting sales processes and customer engagement while ensuring timely order fulfillment and customer satisfaction.

Posted 7/10/2026full-timeSeattle • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.
Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.
Prepare parts estimates to customers.
Process customer payments and credit card transactions accurately and securely.
Assist customers with payment inquiries and coordinate with accounting as needed.
Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments.
Prepare and process customer credits in accordance with company policies.
Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.
Communicate order status, shipment updates, and any delays to customers proactively.
Maintain accurate customer, order, and sales records within the ERP/CRM system.
Respond to customer inquiries via phone and email in a professional and timely manner.
Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.
Identify and resolve customer issues while maintaining strong customer relationships.
Support additional inside sales and administrative functions as assigned.
Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs.
Responsible for invoicing accuracy.
Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems.
Prepare and distribute customer communications, proposals, and commercial documentation.
Track customer inquiries, technical requirements, pricing updates, and sales opportunities.
Ensure all sales documentation is complete, organized, and compliant with company standards.
Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences.
Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment.
Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting.
Support onboarding and development of new sales team members as needed.
Maintain accurate documentation to support pricing governance, audits, and commercial compliance.

Requirements

What you’ll need

Excellent customer service, communication, and relationship-building skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, problem-solving, and critical thinking skills.
Professionalism, integrity, and sound judgment.
Ability to work independently while collaborating effectively across departments.
Proficiency with Microsoft Office Suite and CRM software.
Bachelor's degree Business Administration, Sales, Marketing, Communications, or a related field, or equivalent work experience.
2–5 years of experience in inside sales, technical sales, customer service, sales support, or a related commercial role.
Experience in industrial equipment, marine, power generation, diesel engines, heavy equipment, or related industries.
Experience using CRM platforms, ERP systems, quoting tools, product databases, and customer communication software.
Experience supporting pricing governance, compliance initiatives, or internal audits is a plus.
Strong understanding of inside sales processes, customer lifecycle management, and commercial operations.
Ability to interpret customer requirements, technical product specifications, and sales data.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) with company contributions (eligible plans)
Flexible Spending Accounts (FSA)
Company-paid Basic Life and AD&D Insurance
Company-paid Short-Term Disability
Voluntary Long-Term Disability
Voluntary Supplemental Life Insurance
Employee Assistance Program (EAP)
401(k) Retirement Plan with Company Match
Paid Time Off (PTO)
Paid Holidays
Employee Referral Bonus Program
Ongoing training and professional development
Collaborative, team-oriented culture
Opportunity to work with industry-leading marine and power generation products and technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Invoicing AccuracyOrder ProcessingParts EstimationPayment ProcessingReturn Material Authorization (RMA) ProcessingSales Documentation ComplianceCustomer CommunicationSales ReportingForecastingTechnical Product Specification Interpretation

Soft Skills

Relationship-BuildingAttention to DetailProfessionalismIntegrityCollaboration