profihost

Field Engineer

• Customer support: You are the primary technical point of contact for our customers—ranging from proactive consulting and second-level support to designing and implementing complex infrastructure setups.
• System administration: Using AI concepts and automated workflows, you take our processes to the next level. You ensure a clean, maintainable handover to operations, maintain high service quality, and bring your team along through active knowledge transfer.
• Customer cluster management: You manage our customer clusters based on Ubuntu within a virtual LXD environment and ensure they run smoothly.
• Monitoring and optimization: You further develop and optimize our monitoring system to ensure that our systems and services run reliably and efficiently.
• Service projects & interfaces: You lead your own projects and refine our internal tools. As a reliable anchor, you proactively represent your team’s interests across departments.

Linux Systems Engineer – Customer Service