Customer Care Dispatcher
Professional Recruiters
contract
Posted on:
Location Type: Remote
Location: Philippines
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Job Level
About the role
- Ensure customers receive exceptional service
- Interact with customers for information about services
- Intake service requests and respond to complaints
- Schedule technical staff and handle calls to the service desk
- Triage reported issues and document in ticketing system
- Engage with customers via email, live chat, and other methods
Requirements
- 1-2 years of experience
- Strong and professional communication skills
- Ability to listen attentively to customers
- Professional writing skills with correct grammar, spelling, and punctuation
- Friendly and professional manner in handling complaints
- Ability to analyze situations and investigate problems
- Passion for helping others and providing outstanding service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillslistening skillsprofessional writing skillsproblem-solving skillscustomer service skillscomplaint handlinganalytical skillsinterpersonal skillsattention to detailfriendly demeanor