IT Help Desk Engineer
Professional Recruiters
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloud
About the role
- Responsible for remote and on-site support needs for managed services customers.
- Support technology including workstations, servers, cloud services, printers, networks, and hardware/software.
- Collaborate with senior technical colleagues and account managers for ad-hoc escalation requests.
- Facilitate planned ongoing maintenance and assist with improvement projects.
- Monitor help desk and remote monitoring system alerts and respond accordingly.
- Document maintenance for all computer systems and network infrastructure.
- Provide communication with customers regarding incident progress and changes.
Requirements
- 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education.
- Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure.
- AA/AS, ideally in computer science or a related field, preferred but not required.
Benefits
- Competitive benefits structure for your hard work and dedication to the role.
- Opportunity for pay growth as your career develops and upward mobility as the company continues to grow and scale.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
help desk supportservice desk supportdesktop supportnetwork administrationcloud serviceshardware supportsoftware supportincident managementremote monitoringmaintenance documentation
Soft skills
collaborationcommunicationproblem-solvingcustomer serviceescalation management
Certifications
Microsoft general certificationsCiscoCompTIA