IT Help Desk Engineer
Professional Recruiters
full-time
Posted on:
Location Type: Hybrid
Location: Philippines
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About the role
- Responsible for remote and on-site support needs for managed services customers.
- Support technology including workstations, servers, cloud services, printers, networks, and hardware/software.
- Collaborate with senior technical colleagues and account managers for ad-hoc escalation requests.
- Facilitate planned ongoing maintenance and assist with improvement projects.
- Monitor help desk and remote monitoring system alerts and respond accordingly.
- Document maintenance for all computer systems and network infrastructure.
- Provide communication with customers regarding incident progress and changes.
Requirements
- 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education.
- Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure.
- AA/AS, ideally in computer science or a related field, preferred but not required.
Benefits
- Competitive benefits structure for your hard work and dedication to the role.
- Opportunity for pay growth as your career develops and upward mobility as the company continues to grow and scale.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
help desk supportservice desk supportdesktop supportnetwork administrationcloud serviceshardware supportsoftware supportincident managementremote monitoringmaintenance documentation
Soft Skills
collaborationcommunicationproblem-solvingcustomer serviceescalation management
Certifications
Microsoft general certificationsCiscoCompTIA