Network Support Technician
Professional Recruiters
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Switching
About the role
- Monitor network performance and system alerts using various monitoring tools.
- Respond to network incidents and outages, providing timely resolution to minimize downtime.
- Perform routine network maintenance and updates to ensure system reliability and security.
- Collaborate with other IT teams to diagnose and resolve complex network issues.
- Document network incidents, resolutions, and maintenance activities.
- Assist in the development and implementation of network policies and procedures.
- Provide technical support to clients and internal teams as needed.
- Participate in on-call rotation to provide 24/7 network support.
Requirements
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in a NOC or similar network support role.
- Strong understanding of network protocols, routing, and switching.
- Experience with network monitoring tools such as SolarWinds, Auvik, or similar.
- Proficiency in troubleshooting network issues and performing root cause analysis.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
Benefits
- Fully Remote Position
- Night Shift: 7PM - 4AM or 10PM - 7AM EST
- Tools: Auvik, ConnectWise Automate, ConnectWise RMM, Liongard, ConnectWise Screen Connect
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network performance monitoringnetwork maintenancetroubleshootingroot cause analysisnetwork protocolsroutingswitching
Soft skills
communicationcustomer serviceteamworkindependence
Certifications
CCNACompTIA Network+