Prodigy

Customer Success Manager

• Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals.
• Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption.
• Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement.
• Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value.
• Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies.
• Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience.
• Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC).
• Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.

Customer Success Associate