Customer Success Associate
Prodigy
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals.
- Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption.
- Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement.
- Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value.
- Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies.
- Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience.
- Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC).
- Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.
Requirements
- 3+ years of experience as a 1st-8th grade classroom teacher who has actively used Prodigy in your classroom, with a deep understanding of how to drive student engagement and instructional impact through the platform.
- Experience working with school or district leaders, instructional coaches, or curriculum teams, with an understanding of how district-level decisions translate into classroom implementation.
- Experience in customer success, account management, instructional coaching, edtech, or education-facing roles where you supported adoption, implementation, or program impact.
- Strong facilitation and presentation skills, with experience leading professional development, workshops, or educator-facing sessions (virtual and/or in person).
- Comfortable using data to inform decisions—able to interpret usage trends, identify risks and opportunities, and translate insights into action plans.
- Highly organized and detail-oriented, with the ability to manage multiple district partnerships and priorities simultaneously.
- Experience collaborating cross-functionally (e.g., with sales, marketing, product, or research teams) to improve customer experience and outcomes.
- Proficient with CRM systems and data tools (e.g., Salesforce, HubSpot, Excel/Sheets) to track activity and monitor account health.
- Excellent written and verbal communication skills.
- Passionate about improving K-12 student outcomes and excited to support educators in implementing game-based learning with impact.
- Open to occasional U.S. travel for in-person district engagements and educator conferences.
- Willingness to travel to Toronto, Canada for occasional team and/or company events.
Benefits
- Total Rewards Program reflecting commitment to financial, physical, and mental well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementinstructional coachingdata analysisprofessional developmentprogram implementationstudent engagementeducational technologyfacilitationworkshop leadership
Soft Skills
strong communicationorganizational skillsdetail-orientedcollaborationpresentation skillsadaptabilityproblem-solvingstrategic thinkingtime managementpassion for education