PROCEPT BioRobotics

Field Support Representative

PROCEPT BioRobotics

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $85 - $88 per year

About the role

  • Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
  • Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
  • Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns.
  • Record potential complaints, relay feedback, and report trends.
  • Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase.
  • Proactively monitor customer critical success factors and provide recommendations.
  • Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house.
  • Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
  • Provide remote technical support to customers and PROCEPT field personnel.
  • Comply with federal, state, and local regulations.

Requirements

  • Must either reside or live 1 hour from Atlanta International Airport areas
  • Ability to travel up to 75% of the time
  • Minimum 2+ years relevant experience. Associates degree required.
  • Operation monitoring
  • Quality control analysis
  • Complex problem-solving and critical-thinking skills
  • Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials
  • Ability to effectively present information in one-on-one and small group situations to customers and coworkers
  • Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations
  • Exceptional level of drive and dedication to deliver resolutions for the best customer experience
Benefits
  • Full medical coverage
  • Wellness programs
  • On-site gym
  • 401(k) plan with employer match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Wellbeing benefits
  • Flexible or paid time off
  • Paid parental leave
  • Paid holidays
  • And many more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
biomedical equipment installationtroubleshootingcalibrationpreventive maintenancediagnostic problem-solvingservice documentationservicing proceduresremote technical supportcustomer configurations trackingparts inventory management
Soft Skills
complex problem-solvingcritical-thinkingeffective communicationpresentation skillscustomer servicecollaborationtrainingfeedback relaytrend reportingdrive and dedication
Certifications
Associates degree