PROCEPT BioRobotics

Manager

• Educate and train new hospitals and practices on coding, coverage, payment and patient authorization rules, regulations, and processes.
• Organize and lead reimbursement education meetings for existing customers.
• Serve as primary ongoing reimbursement resource for hospital and practice customers.
• Collaborate closely and routinely with field sales teams in your geography. Act as their primary reimbursement resource.
• Work with Aquablation patients to understand insurance coverage and payer appeals processes.
• Solicit, analyze, present, and discuss customer financial data as part of periodic customer business reviews.

Field Reimbursement and Market Access Manager

Director

• Partner with the CSMO to design and continuously refine PROCEPT’s annual and long-range strategic planning processes
• Establish a consistent operating cadence (e.g., planning cycles, business reviews, executive checkpoints) that connects strategy to execution
• Develop practical frameworks to support: Market and opportunity prioritization, Investment and resource allocation decisions, Tracking of strategic initiatives and outcomes
• Partner with the CMSO, CFO, and CPO to weave strategic planning with enterprise talent planning processes
• Synthesize inputs from across Product, Commercial, Clinical, and International teams into a clear, aligned global strategy
• Support executive discussions on key strategic questions, including market expansion, portfolio evolution, and capability building
• Help translate strategic direction into a focused set of enterprise priorities with defined success metrics
• Identify risks or gaps in execution and help facilitate timely resolution
• Partner with Commercial and International leaders to shape global market expansion strategy, including prioritization and sequencing of market entry
• Provide structured perspectives on market dynamics, access considerations, and investment trade-offs to inform decision-making
• Lead or support a select set of high-priority, cross-functional initiatives, particularly those that benefit from centralized coordination
• Ensure initiatives are well-scoped, appropriately resourced, and aligned with broader enterprise objectives
• Contribute to evaluation of partnerships, licensing, and M&A opportunities, ensuring alignment with strategic priorities
• Bring an external lens on market trends, competitive dynamics, and emerging opportunities
• Support development of executive and Board-level strategy materials

Senior Director, Global Strategy

• Define and operationalize the AquaPRO national launch strategy aligned with CAP and UTL priorities
• Establish standardized launch playbooks, KPIs, and governance models
• Ensure consistent execution across all launch phases
• Own national performance targets (time to first case, time to 10/20 procedures, Aqua Day productivity, autonomy)
• Build and lead a high-performing national launch organization
• Define coverage model and capacity planning
• Lead and develop Managers, PLS, CLS, and RLM roles
• Ensure coordination through RSR/ASR teams
• Serve as central integrator across CAP, UTL, Marketing, Clinical, and Reimbursement
• Align launches with capital placement and utilization strategy
• Ensure coordination across clinical, operational, and financial readiness
• Build national launch dashboard
• Track time-to-value, referral conversion, throughput, reimbursement
• Establish weekly, monthly, and quarterly review cadence
• Standardize launch methodologies and tools
• Drive continuous improvement and playbook evolution
• Own national launch performance
• Present insights and recommendations to leadership
• Drive adoption and utilization growth
• Performance Metrics (e.g., Time to First Case, Time to 10 Procedures, Aqua Day productivity)

Senior Director, AquaPro Launch Team

Customer Support

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
• Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
• Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns.
• Record potential complaints, relay feedback, and report trends.
• Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase.
• Proactively monitor customer critical success factors and provide recommendations.
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house.
• Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
• Provide remote technical support to customers and PROCEPT field personnel.
• Comply with federal, state, and local regulations.

Field Support Representative

Compliance

• Lead regulatory labeling activities in support of global regulatory submissions for product registrations and variations.
• Lead authorship responsibilities for content within User Manuals, product inserts, and on-product labeling.
• Provide SME input on global regulatory labeling requirements and standards. Apply style guidelines and branding standards to new and modified product labeling. Verify that labeling complies with all applicable requirements
• Manage external service providers in designing graphic content for label artwork using design software, such as Adobe Illustrator, as well as dedicated labeling software, such as Bartender
• Create and revise label items within the company’s document control system, by drafting and releasing engineering change orders
• Contribute to Labeling department process improvement initiatives
• Represent the Regulatory Affairs labeling function on project teams by collecting potential labeling inputs from other departments; interpreting the impact that projects, such as design changes, will have on labeling content; and implementing necessary modifications to the product labeling.

Senior Regulatory Affairs Specialist

Senior Regulatory Affairs Specialist – Labeling

Account Manager

• Lead system launches and establish Procept’s therapies as the preferred treatment options
• Meet or exceed quarterly sales quotas through procedural volume growth within existing and new accounts
• Develop comprehensive territory and account plans, including accurate forecasting and pipeline management
• Build strong relationships with surgeons, OR teams, KOLs, and hospital stakeholders
• Partner with Marketing and Clinical Specialists to onboard and train new physicians through the surgeon pathway
• Collaborate proactively with Clinical Specialists, Capital, and Launch teams to coordinate account planning, share insights, and ensure seamless execution across pre- and post-installation phases
• Provide case coverage support as needed (typically ~1 day per week) to ensure optimal customer experience and procedural success
• Collaborate with surgeons and hospital teams to optimize patient pathways and expand patient access
• Understand the pathway of a patient inside the office of the surgeon dedicating time each week integrating into the practice
• Facilitate customer change-management and drive standardization of workflows to overcome adoption barriers (e.g., surgeon behavior, scheduling blocks, OR learning curve)
• Synthesize customer insights and market trends to inform Marketing and R&D priorities

Senior Territory Manager

• Lead and manage special projects for the Quality Compliance and Post-Market Surveillance team, including planning, execution, and delivery of strategic initiatives and continuous improvement efforts.
• Proactively identify process risks and improvement opportunities within the Quality Management System (QMS), leveraging a deep understanding of cross-functional interdependencies to implement sustainable, effective solutions.
• Serve as a Quality Compliance and Post-Market Surveillance team representative on cross-functional initiatives, operating independently while influencing stakeholders and coordinating activities to meet project objectives.
• Perform and lead Corrective and Preventive Actions (CAPA), including conducting thorough root cause investigations and developing corrective actions with appropriate scope and rigor relative to the identified quality issue.
• Define key performance requirements for processes and projects; establish monitoring mechanisms and evaluate effectiveness against defined objectives to ensure continuous improvement.
• Review and interpret regulations, standards, and guidance to ensure products, processes, and services remain compliant and aligned with state-of-the-art and regulatory expectations.
• Apply sound technical judgment, data-driven analysis, and pragmatic problem-solving within the constraints of applicable regulations, standards, and internal procedures.
• Drive cross-functional collaboration by effectively engaging subject matter experts and stakeholders to achieve aligned, timely outcomes.
• Demonstrate leadership through technical competence, influence, accountability, and independent decision-making, without direct people management responsibility.
• Maintain trained status and comply with the PROCEPT BioRobotics Quality Management System (QMS) and EHS policies.
• Perform other duties as assigned.

Staff Quality Compliance Engineer

Research Analyst

• Ensure that documentation from investigators and investigational sites meets FDA/GCP/ICH requirements
• Assist in implementing clinical research projects
• Review case report forms and informed consent forms against the study protocol and other governing documents to allow for accurate and thorough data collection to support the product through the regulatory approval process
• Assist site coordinators, investigators, field clinical staff, CRO (as applicable) in collecting data in a timely manner that meets the protocol requirements
• Organize data in systematic manner to allow for efficient and accurate clinical reports.
• Perform joint site visits with other CRAs to ensure regulatory and study requirements are being fulfilled

Clinical Research Associate

Marketing

• Drive a surgeon-focused commercial strategy to accelerate the adoption, utilization, and advocacy for Aquablation therapy.
• Activate and partner with Key Opinion Leaders (KOLs) to maximize commercial impact across sales, peer-to-peer, digital, and society channels.
• Serve as a primary partner to the US sales team, developing programs, tools, and messaging that enhance the surgeon's journey from awareness to advocacy.
• Collaborate with cross-functional partners to develop and promote clinical and economic proof points that resonate with the surgeon audience.
• Develop and lead the commercialization of new programs that align with surgeon needs and demonstrate the value of our solutions.
• Proactively stay abreast of clinical trends, competitive intelligence, and customer insights to inform and evolve our go-to-market strategies.
• Leverage data and analytics to define key performance indicators (KPIs), measure program effectiveness, and optimize strategies to drive a clear return on investment (ROI).

Senior Marketing Manager, Surgeon Audience

Customer Success Manager

• Lead planning and coordination of 12–15 Aquablation program launches per quarter.
• Project manages launches to meet or exceed KPI targets.
• Lead the cross-functional communication and problem-solving efforts.
• Launch planning and execution alignment with CAP and UTL leadership teams.
• Develop detailed launch workplans and readiness trackers aligned with RSR/ASR priorities.
• Coordinate all field activity through the RSR and ASR to ensure unified customer communication.
• Manage launch readiness across capital delivery, clinical education, reimbursement setup, and scheduling readiness.
• Conduct structured Launch Readiness Reviews and post-launch evaluations.
• Track and report KPI progress with commercial operations and regional teams.
• Identify risks, delays, or resourcing gaps early and escalate cross-functionally.
• Develop and refine launch templates, playbooks, and dashboards to standardize excellence.

Program Launch Success Manager

Sales

• Meet or exceed quarterly sales quota for the defined area
• Work with the sales manager to develop a plan that outlines sales objectives tailored to the local market
• Manage the complex sales process of the Aquabeam System into new and existing hospitals
• Build clinical and administrative support through technical presentations, executive meetings, and marketing events
• Build support from surgeons and administration for Aquablation therapy
• Identify key institutions, generate market awareness, and drive sales of the Aquabeam System within an assigned sales territory
• Effectively manage transition of initial sale and installation to the Aquablation sales team to drive procedural volume and growth
• Develop initial contact with CEO and senior hospital administrators
• Provide monthly forecasts for defined area
• Effectively communicate AquaBeam’s value proposition to customers
• Build and maintain relationships with key customers and KOLs within region
• Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships
• Partner with the Customer Service team to meet and exceed customer expectations
• Ensure all required sales reporting forms are completed and submitted on time
• Maintain records in the PROCEPT CRM system on contacts and facilities
• Provide support in the resolution of product complaints and/or safety issues
• Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies
• Maintain a professional and credible image with customers and teammates
• Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements
• Manage travel and expenses per approved budget
• Consistently creates a positive environment for customers & colleagues to include the entire PROCEPT team.
• Completes pipeline activities and events in accordance to the Capital Playbook
• Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
• Understand and adhere to the PROCEPT BioRobotics Quality and EHS policies