PROCEPT BioRobotics

Customer Support

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites
• Perform preventive maintenance and service
• Diagnose and resolve complex technical issues
• Upgrade, disassemble, repair, or replace equipment
• Update the field service database to track customer configurations and parts inventory
• Work with Customer Service to process warranty returns
• Record potential complaints, relay feedback, and report trends
• Maintain service documentation and improve servicing procedures, processes, and the knowledgebase
• Monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing teams
• Provide remote technical support to customers and PROCEPT field personnel
• Comply with federal, state, and local regulations
• Complete all Vendor Credentialing Requirements successfully

Field Support Representative