Field Support Representative

PROCEPT BioRobotics

Field Service Representative installing, repairing, and supporting PROCEPT’s surgical robotics equipment across the DC/Delaware/Virginia/Maryland region. Providing onsite and remote technical support while troubleshooting customer systems and collaborating cross-functionally.

Posted 8/5/2026full-timeRemote • Maryland, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining biomedical equipment while ensuring compliance with regulations. Strong ability to communicate effectively with diverse teams and provide exceptional customer service.

Highest-signal resume keywords

Biomedical Equipment InstallationMedical Device Field Service ExperienceComplex Problem SolvingCustomer Service SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceQuality Control AnalysisTechnical SupportEquipment CalibrationDatabase ManagementService DocumentationOperational MonitoringEquipment RepairVendor Credentialing

Soft Skills

Verbal CommunicationWritten CommunicationCustomer OrientationCritical ThinkingCollaboration

Industry Keywords

Life SciencesHealthcareFDA RegulationsBiomedical EngineeringField Service

About the role

Key responsibilities & impact

Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites
Perform preventive maintenance and service
Diagnose and resolve complex technical issues
Upgrade, disassemble, repair, or replace equipment
Update the field service database to track customer configurations and parts inventory
Work with Customer Service to process warranty returns
Record potential complaints, relay feedback, and report trends
Maintain service documentation and improve servicing procedures, processes, and the knowledgebase
Monitor customer critical success factors and provide recommendations
Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing teams
Provide remote technical support to customers and PROCEPT field personnel
Comply with federal, state, and local regulations
Complete all Vendor Credentialing Requirements successfully

Requirements

What you’ll need

Bachelor's Degree or equivalent preferred
3+ years of Medical Device Field Service Experience
Excellent verbal and written communication
Customer Service / Customer Facing skills
Operation monitoring
Quality control analysis
Service orientation
Complex problem solving and critical thinking skills
Ability to comprehend and write complex instructions and short correspondence
Ability to effectively present information in one-on-one and small group situations to customers and coworkers
Ability to communicate clearly, concisely, and professionally with people globally, including hospital administration, staff, and sales and clinical team members
Exceptional drive and dedication to deliver resolutions for the best customer experience
Ability to travel up to 75% of the time
Experience in life sciences, healthcare, or a regulated (FDA) environment is a plus, but not required
Must successfully complete all Vendor Credentialing Requirements

Benefits

Comp & perks

Continuous career growth opportunities
Live induction program with cross-functional team building, executive leadership sessions, and company mission immersion
Management program for people managers
Work/life blend
Reasonable accommodations for individuals with disabilities