Field Technical Engineer
Probo Medical
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • United States
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Salary
💰 $32 - $35 per hour
Job Level
About the role
- Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices
- Performs skilled technical work in the repair, preventative maintenance and upgrades of OEM medical devices or systems
- Documents and maintains accurate records of inspections, repairs, calibrations and work performed on all equipment
- Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components
- Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades
- Establish and maintain a high level of customer satisfaction through service excellence
- Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork
- Train customers on basic operation and use of medical devices
- Manage inventory, keep accurate records, and return unused and failed parts promptly
- Perform PM's on time, provide expeditious on-site response and minimize equipment downtime
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
- Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
- Provide on-call service coverage on a rotating basis, as needed
Requirements
- Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent
- Military equivalency is also acceptable
- One to three years of experience servicing BMD or Ultrasound equipment
- Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting
- Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology
- Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process
- Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers
- Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation
- Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OEM servicemedical device installationpreventative maintenancerepaircalibrationelectrical componentsmechanical componentssoftware componentstechnical documentationschematics interpretation
Soft Skills
customer satisfactionservice excellencecommunicationproblem-solvingteam collaborationtraininginventory managementtime managementescalation managementsales support
Certifications
degree in electronicsdegree in biomedical engineeringdegree in biomedical technologydegree in electrical engineeringmilitary equivalencyvalid driver’s license