Field Technical Engineer
Probo Medical
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $30 per hour
About the role
- Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components.
- Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
- Establish and maintain a high level of customer satisfaction through service excellence.
- Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
- Train customers on basic operation and use of medical devices.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
- Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
- Provide on-call service coverage on a rotating basis, as needed.
Requirements
- Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent.
- Military equivalency is also acceptable.
- One to three years of experience servicing BMD or Ultrasound equipment.
- Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting, is required.
- Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
- Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
- Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
- Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
- Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installation of medical devicespreventive maintenanceunplanned maintenanceequipment upgradescustomer traininginventory managementelectronic test equipmentschematics interpretationwiring diagramstechnical manuals
Soft Skills
customer satisfactionservice excellencecommunicationproblem-solvingteam collaborationtime managementescalation of issuessolution-based service
Certifications
degree in electronicsdegree in biomedical engineeringdegree in biomedical technologydegree in electrical engineeringvalid driver’s license