Probe

Account Manager

• Oversee and coordinate PSP onboarding: manage end-to-end process (initial contact to go-live)
• Coordinate KYB/Due Diligence/contracts with Legal/Compliance
• Manage stakeholder communication, ensure timely document collection/verification, and support technical/operational setup.
• Manage the administrative aspects of PSP integrations, including maintaining an updated database of agreements, terms (commercial, fees, SLAs, termination)
• Track contract statuses, renewals, and obligations
• Ensure comprehensive documentation and internal visibility of all PSP data
• Cultivate strong PSP relationships by serving as the main contact (with Head of Payment Product)
• Conduct market research to identify new and alternative PSPs and payment methods aligned with company strategy
• Coordinate, monitor, and evaluate campaign briefings to promote payment methods in cooperation with CRM and Operational teams

PSP Account Manager