ProAssurance

Underwriter

• Support the development, growth, and maintenance of an assigned book of business working directly with UW staff.
• Works pro-actively with underwriter(s) in support of our new and renewal client base.
• Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
• Provide exceptional customer service by processing binders, policy issuance, and midterm service requests within established timeframes.
• Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
• Performs initial review, triage, and processing of new business and renewal submissions.
• Sets up underwriting files pulling together information from disparate sources into a cohesive format for underwriter(s) and territories.
• Perform specialized rating functions as they relate to assigned product line (e.g. quotations for large submissions, Hospital, and Facility rating, initial set-up of Loss Analysis Tool, etc.)
• Coordination of documentation for underwriting files.
• Processes system transactions relative to assigned product line ensuring the highest level of precision.
• Prepares non-automated policy forms, letters, documents, and sends to appropriate clients.
• Reviews binders and policies for accuracy.
• Maintain and develop strong technical Skills including both product and system knowledge.
• Demonstrate expert system skills (e.g. Oasis, Image Right etc.)
• Has an exceptional understanding of underwriting products (policy, endorsements, and rating tools) within their assigned territory and understand marketplace and broker dynamics that impact business flow and support requirements.
• Work with IT and/or Business Analyst to troubleshoot, coordinate, and communicate system problems.
• Serve as primary tester representing Underwriting interests within system upgrades, new releases, etc.
• Proficient in running established data warehouse reports.
• Participate in learning and development opportunities online, in person, and group training sessions as needed.
• Support Underwriting efforts to develop, cultivate, and strengthen relationships with our Agency/Broker partners.
• Aid the Underwriters in the assigned territory by preparing necessary policy documents to Agency/Broker visits.
• Maintains highest level of customer service and produces accurate work with minimal mistakes.
• Understand and achieve productivity requirements to meet underwriting objectives.
• Responds in a timely and professional manner to internal processing requests and external queries received from our brokers.
• Demonstrates a sense of urgency and consistently meet processing deadlines per underwriting service standards.
• Maintain strong relationships internally to support underwriting team efforts as well as cross departmental and cross office.
• Maintain an organized approach to managing the multiple tasks of a high-volume desk.
• Plan for peak workload times.
• Flexibility to support other team members as needed based on volume of workloads.
• Participate in assigned projects and departmental efforts as an active and positive team member.
• Clear, constructive communication with other team members to address needs and concerns.

Underwriting Technician – Medical Professional Liability

Marketing

• Analyze and document risks for new and renewal business in support of the company’s underwriting objectives.
• Independently make decisions in support of profitability about accepting, modifying, or declining all new and renewal business within the timelines set by regulatory and company guidelines.
• Perform functions necessary for the accurate, timely issuance of quotations, policies, renewals, endorsements, cancellations, non-renewals, risk management process and required file documentation by working collaboratively with agency partners, associate underwriters and all internal/external colleagues.
• Cultivate and develop high quality company-agency, company-client and business partner working relationships by visiting and communicating with partners on a regular and timely basis.
• Position Eastern as the carrier of choice among agency partners, policyholders, business partners and prospective clients.
• Champion and promote the company’s products (ecovery®, ParallelPay®, N3L3, etc.).
• Prepare for and actively participate in team meetings to discuss programs and adverse accounts.
• Manage the assigned book of business, agency results, and concerns by monitoring reports and communications.
• Review monthly reports, individual results, and goals and implement necessary changes to ensure strategic initiatives and operational objectives are being met.
• Continue professional growth and development through assisting with company projects and participating in company events.

Workers’ Compensation Production Underwriter, Marketing Specialist

Business Development Rep

• Build strong relationships with account and production teams of brokers representing 80% of the regional revenue that specialize in the lines of insurance important to ProAssurance.
• Provide established tools and educational content to appropriate account and production teams.
• Act as guide to ProAssurance resources for appropriate account and production teams.
• Primary company representative at industry and/or client events, conferences, or functions.
• Build strong relationships with leadership of tier two appointed brokers.
• Participate in presentations with brokers and agents.
• Work collaboratively with other departments within MPL to promote revenue growth.
• Create trustworthy and mutually beneficial working relationships with regional teams in other departments.
• Using established formats, gather market intelligence from brokers, and report to BD Services team.
• Regularly review appropriate insurance and medical industry information resources and report to BD Services team.
• Working with Regional Director, establish budgetary items related to broker relations, sponsorships, events, and other items as appropriate.
• Perform special projects as directed by management.

Insurance Business Development Representative – Medical Professional Liability

Ecommerce

• Monitor and manage customer inquiries and requests for online account portal support/assistance, ensuring the appropriate routing takes place for first-level support (frontline customer service including billing and credentialing needs).
• Perform all medium- to high-level operational support responsibilities including new user registration account matching, account grouping and associations, roles and permissions assignments/re-assignments, agency user registrations in concert with Business Development.
• Execute all other online service support requiring specialized research, troubleshooting, problem-solving, etc within core business platforms (SAPIENS eOASIS policy administration system and ImageRight document management system).
• Document using identified systems of escalation and reporting (Microsoft Azure DevOps, ServiceNow Agile Project Management) and meet regularly with IT Web Development team to provide detailed analysis of higher-level support issues requiring technical/application development.
• Provide insights around identified ongoing user support and experience issues and collaborate with the Training & Development team to produce thoughtful, proactive, and informative online knowledge management and internal instructional material and channels to ensure thorough and thoughtful support.
• Act as a champion for innovative digital experience support technology and channels, exploring emergent support technologies including chat, chatbot, and AI-informed generative solutions.
• Research, develop, and present around options and opportunities in the experiential online space and work amongst EDGE group members to develop and integrate new touchpoint technologies.
• Work via ticketing system, email, and phone to triage issues and quickly rectify and respond, re-route based on issue type and provide background details, or research issues requiring escalation to IT-based Web Development support.
• Some travel might be required.

Underwriting Technician – Medical Professional Liability

Workers’ Compensation Production Underwriter, Marketing Specialist

Insurance Business Development Representative – Medical Professional Liability

Digital Experience Analyst