Proalpha

Customer Service Engineer – IT Engineering

Proalpha

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

MS SQL ServerSQL

About the role

  • In Customer Service, you are the first point of contact, problem solver, and trusted advisor for our customers.
  • You ensure that our software runs smoothly in day-to-day operations and that issues are not only resolved but also understood.
  • You work closely with the team and have a direct impact on the quality of our solutions.
  • By systematically evaluating log files and customer systems, you identify disruptions and clearly isolate causes to software or infrastructure.
  • You detect incidents quickly, prioritize them based on technical criteria, and ensure sustainable resolution.
  • Via our customer portal you manage tickets independently and competently support users with questions about using our software.
  • In close exchange with Development, the Cloud team and Consulting, you bring in customer feedback and actively drive improvements.
  • You document solutions and findings in a structured way, creating a reliable knowledge base for customers and colleagues.

Requirements

  • Completed vocational training or degree in an IT-related field
  • Practical experience in IT support, customer service or a comparable role, and confident use of ticketing systems
  • Knowledge of Windows Server and Microsoft SQL Server, and an understanding of business/financial contexts
  • Structured working style, strong customer orientation, decisiveness under pressure, and pronounced problem-solving skills
  • Very good German language skills and good English skills for communication in an international environment
Benefits
  • Flexible working time models, home office, workation, time-credit account (e.g., for a sabbatical)
  • Support for personal and professional development, international career opportunities, cross-group advancement prospects, diverse training offerings, and development reviews
  • Open communication, informal first-name culture, team spirit, respect, appreciation, and regular team and company events
  • Onboarding program, Employee Assistance Service, company bike leasing (JobRad), employee offers/discounts, and company pension scheme
  • 45 days of annual leave per year
  • Health bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportWindows ServerMicrosoft SQL Serverticketing systemsproblem-solving
Soft Skills
customer orientationdecisivenessstructured working stylecommunicationteam collaboration
Certifications
vocational trainingdegree in IT-related field