PRO Unlimited

Payroll

• Lead and manage the client payroll operations department, overseeing all aspects of global payroll processing, including data entry, validation, calculation, and distribution.
• Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality.
• Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service.
• Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives.
• Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner.
• Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement.
• Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service.
• Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities.
• Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement.

Senior Director, Client Payroll Operations

Support Engineer

• The Technical Implementations Analyst (TIA) will be engaged on new client Managed Service Provider (MSP) implementations and is accountable for elements within the process and technology work stream of the project.
• The TIA is responsible for planning and driving process and technical related activities necessary to reach implementation objectives including the internal coordination of tasks with a project plan and ensuring that all tasks are completed on time and within budget.
• In this role, the TIA will work closely with the Project Manager, all departments and customers serving as a facilitator, planner, data analyst and problem solver as needed. Working independently and with minimal supervision, the TIA will work on multiple implementations of medium to large scale. Highly developed skills in complex relationship management, conflict resolution and problem solving are required.

Technical Implementation Analyst

Financial Planning and Analysis

• Execute monthly and quarterly variable compensation calculations and analysis.
• Support vendor and non-labor expense budgeting, forecasting, and variance analysis.
• Partner with Finance and business leaders to improve forecast accuracy and spending visibility.
• Prepare recurring financial reports, dashboards, and ad hoc analyses.
• Build and maintain planning models in Anaplan and reporting dashboards in Power BI.
• Automate reporting processes and recommend continuous improvements.
• Support monthly close, forecasting, annual planning, and other FP&A initiatives.

Senior Director, Client Payroll Operations

Technical Implementation Analyst

Financial Analyst, Variable Compensation