Senior Director, Client Payroll Operations

PRO Unlimited

Senior Director managing all aspects of global client payroll operations while optimizing processes and ensuring compliance. Leading a team to enhance client satisfaction and operational efficiency.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in global payroll operations management, with a strong focus on compliance, process optimization, and client service excellence. Proven ability to lead teams, develop strategic initiatives, and leverage industry best practices to enhance operational efficiency.

Highest-signal resume keywords

Global Payroll Operations ManagementCompliance with Payroll RegulationsLeadership and Team ManagementStrategic Initiative DevelopmentAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingData Entry and ValidationPerformance MonitoringStandard Operating Procedures (SOPs)Key Performance Indicators (KPIs)Operational Efficiency OptimizationClient Service ManagementInternational Payroll OperationsPayroll Systems KnowledgeAttention to Detail

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam MotivationCollaborationAdaptability

Certifications & Qualifications

Certified Payroll Professional (CPP)

Industry Keywords

Payroll OperationsBusiness AdministrationFinanceAccountingClient Relationship ManagementIndustry StandardsContinuous ImprovementOperational ExcellenceService QualityDynamic Environment

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Lead and manage the client payroll operations department, overseeing all aspects of global payroll processing, including data entry, validation, calculation, and distribution.
Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality.
Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service.
Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives.
Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner.
Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement.
Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement.
Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service.
Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities.
Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Accounting, or a related field; Master's degree preferred.
20+ years of experience in global payroll operations management (as a service), with a proven track record of successfully leading and managing payroll teams.
Strong understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations.
Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
Strategic thinker with the ability to develop and implement initiatives to drive operational excellence and client satisfaction.
Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members at all levels.
Detail-oriented with a high level of accuracy and attention to detail in payroll processing and client service.
Ability to thrive in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple priorities effectively.
Certified Payroll Professional (CPP) designation is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PRO Unlimited Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1991 👥 HR Tech ☁️ SaaS 🤝 B2B HR Tech
SaaS
B2B PRO Unlimited is a provider of contingent workforce management solutions. PRO offers a vendor management system (VMS) platform and managed services to help organizations procure, manage, and optimize external labor — including contractors, statement-of-work engagements, and staffing suppliers — while addressing compliance, payroll, and workforce analytics. The company primarily serves enterprise clients and staffing partners with SaaS-based tools and workforce management services focused on visibility, cost control, and regulatory compliance. Senior Director, Client Payroll Operations Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $170k - $200k / year ⏰ Full Time 🟠 Senior 🧾 Payroll Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and manage the client payroll operations department, overseeing all aspects of global payroll processing, including data entry, validation, calculation, and distribution.
Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality.
Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service.
Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives.
Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner.
Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement.
Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement.
Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service.
Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities.
Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement. 🎯 Requirements
Bachelor's degree in Business Administration, Finance, Accounting, or a related field; Master's degree preferred.
20+ years of experience in global payroll operations management (as a service), with a proven track record of successfully leading and managing payroll teams.
Strong understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations.
Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
Strategic thinker with the ability to develop and implement initiatives to drive operational excellence and client satisfaction.
Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members at all levels.
Detail-oriented with a high level of accuracy and attention to detail in payroll processing and client service.
Ability to thrive in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple priorities effectively.
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