Pro Coffee Gear

Controller

• Oversee all aspects of financial operations including Accounts Payable (AP), Accounts Receivable (AR), and Payroll management
• Lead monthly, quarterly, and annual financial close processes with accuracy and timeliness
• Prepare and present comprehensive financial statements, management reports, and board-level presentations
• Develop and maintain robust financial controls, policies, and procedures to ensure compliance and accuracy
• Provide strategic financial analysis and recommendations to executive leadership
• Lead annual budgeting and forecasting processes, including variance analysis and performance metrics
• Develop sophisticated financial models and pro forma analyses for business initiatives, product launches, and strategic investments
• Conduct profitability analysis by product line, customer segment, and business unit
• Ensure seamless integration of inventory management, e-commerce platforms, and payment systems with the general ledger
• Lead ERP system optimization and financial system implementations
• Drive process improvement initiatives to enhance efficiency, accuracy, and scalability
• Establish and maintain key performance indicators (KPIs) and financial dashboards
• Manage relationships with external auditors, tax professionals, and regulatory bodies
• Ensure compliance with US GAAP, tax regulations, and reporting requirements
• Oversee internal controls and SOX compliance (if applicable)
• Identify and mitigate financial risks across the organization
• Lead and mentor finance team members, fostering professional growth and development
• Collaborate cross-functionally with operations, sales, marketing, and executive teams
• Provide financial training and support to non-finance departments

Customer Success Manager

• Own the end-to-end customer experience and define scalable customer success strategies to support growth
• Establish and track KPIs, processes, and team goals aligned with business objectives
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination
• Enable the consultative sales process through client communications across email, SMS, and social platforms
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools
• Support third-party and social commerce sales channels in coordination with marketing and sales teams
• Manage client onboarding and equipment setup, coordinating installations with technical service partners
• Respond to customer inquiries regarding product use, service needs, and ongoing support
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online
• Lead customer communications related to shipping, damages, and return claims and work with logistics teams to resolve issues
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience

Customer Success

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
• Enable the consultative sales process through client communications across email, SMS, and social platforms.
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
• Support third-party and social commerce sales channels in coordination with marketing and sales teams.
• Manage client onboarding and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
• Lead customer communications related to logistics, damages, and return claims, and work with logistics teams to ensure fast, clear resolutions.
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining; collaborate cross-functionally to implement improvements.

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
• Enable the consultative sales process through client communications across email, SMS, and social platforms.
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
• Support third-party and social commerce sales channels in coordination with marketing and sales teams.
• Manage client onboarding and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
• Lead customer communications related to logistics, damages, and return claims and work with logistics teams to ensure fast, clear resolutions.
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.