PRO ATHLETE

Customer Support

• Answers and resolves all customer inquiries with quick response time.
• Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
• Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
• Review paid-reviewing orders to reduce the number of credit card chargeback claims.
• Initiate UPS claims on lost or damaged packages.
• Walk customers through the returns process to initiate a return for a refund or exchange.
• Place orders over the phone.
• Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
• Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
• Any other duties as reasonably assigned.

Customer Service Representative