PRO ATHLETE

Social Media Manager

• Develop and maintain a strategic content calendar for all social platforms, aligned with a 12-month marketing plan.
• Own the creative strategy, ensuring content is trend-forward, platform-optimized, and resonates with our target audience.
• Create and manage TikTok, Instagram Reels, and YouTube Shorts content focused on growing our sports audience.
• Quickly communicate, produce, and edit trending short-form content for baseball, softball, and pickleball, ensuring same-day publication.
• Edit and produce monthly podcast episodes, including audio cleanup, segment arrangement, and final production.
• Foster a strong sense of community by actively engaging with followers, responding to inquiries, and managing conversations.
• Build and nurture parasocial relationships with followers, acting as the face of our brands on camera.
• Assist with community insight tracking, ensuring that cross-functional stakeholders are aware of applicable insights.
• Actively listen to our community, surfacing insights, trends, and customer feedback to improve our social strategies and products.
• Monitor, analyze, and report on key social media metrics, including audience growth, engagement, and revenue.
• Translate data insights into actionable recommendations for future content strategies.
• Stay ahead of social media trends, identifying and leveraging emerging opportunities to enhance brand visibility and relevance.
• Assist in executing paid social media campaigns across platforms like Instagram, TikTok, Facebook, and Pinterest.
• Collaborate with influencers and UGC creators to develop creative assets.
• Assist with reporting analysis and campaign optimization.
• Stay up to date on paid social trends, algorithm changes, and best practices to help grow brand visibility.
• Develop and execute affiliate marketing initiatives, activating influencers and building partnerships that align with brand goals.
• Set clear performance benchmarks for social channels, balancing budget requirements with follower and engagement growth objectives.
• Partner with internal teams and external agencies to align paid and organic campaigns, optimizing synergies for maximum impact.
• Serve as a subject matter expert, providing leadership with informed recommendations on message priorities and channel strategies.

Social Media Content Creator

Customer Support

• Answers and resolves all customer inquiries with quick response time.
• Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
• Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
• Review paid-reviewing orders to reduce the number of credit card chargeback claims.
• Initiate UPS claims on lost or damaged packages.
• Walk customers through the returns process to initiate a return for a refund or exchange.
• Place orders over the phone.
• Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
• Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
• Any other duties as reasonably assigned.

Social Media Content Creator

Part-Time Customer Service Representative