Customer Service Representative

PRO ATHLETE

Customer Service Rep providing excellent customer experience for an eCommerce sporting goods company. Resolving inquiries across multiple channels and ensuring customer satisfaction.

Posted 5/28/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Answers and resolves all customer inquiries with quick response time.
Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
Review paid-reviewing orders to reduce the number of credit card chargeback claims.
Initiate UPS claims on lost or damaged packages.
Walk customers through the returns process to initiate a return for a refund or exchange.
Place orders over the phone.
Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
Any other duties as reasonably assigned.

Requirements

What you’ll need

Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.
Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PRO ATHLETE Website LinkedIn All Job Openings 1 - 10 employees Founded 2018 🛒 Retail 🛍️ eCommerce ⚽ Sports Retail
eCommerce
Sports PRO ATHLETE is a Kansas City–based sporting goods retailer and brand that creates a “game-winning experience” for customers and the community. It operates online shops (including JustBats and JustPaddles) selling bats, gloves, paddles and related gear, and runs events, wellness and speaker programs, alumni initiatives, and community partnerships. The company also collaborates on branded collections and has engaged in product efforts for first responders, positioning itself as a community-focused, consumer-facing sports retail business. Customer Service Representative 🔥 23 minutes ago 🏢🏡 Kansas City – Hybrid 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answers and resolves all customer inquiries with quick response time.
Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
Review paid-reviewing orders to reduce the number of credit card chargeback claims.
Initiate UPS claims on lost or damaged packages.
Walk customers through the returns process to initiate a return for a refund or exchange.
Place orders over the phone.
Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
Any other duties as reasonably assigned. 🎯 Requirements
Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.
Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs HR Support Specialist 🕒 March 28 Reply 10,000+ employees Website LinkedIn All Job Openings HR Support Specialist at Reply Inc. specializing in human resources support in Kansas City, Missouri. Focused on organizational skills and customer service for HR tasks and projects. 🏢🏡 Kansas City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

effective communicationself-driven work ethicresourcefulnessinitiativeadaptabilitycuriosityprocess improvementcustomer serviceproblem-solvingattention to detail