PRNEWS.IO

Customer Success Manager

• Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
• Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
• Advise clients on new products, services, promotions, and special offers to maximize their success.
• Build and nurture long-term, mutually beneficial relationships with clients.
• Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
• Drive growth by increasing customer lifetime value, order frequency, and average revenue.
• Meet or exceed sales targets and key performance indicators (KPIs).
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.