PRNEWS.IO

Customer Success Manager

PRNEWS.IO

full-time

Posted on:

Location Type: Remote

Location: Estonia

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About the role

  • Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
  • Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
  • Advise clients on new products, services, promotions, and special offers to maximize their success.
  • Build and nurture long-term, mutually beneficial relationships with clients.
  • Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
  • Drive growth by increasing customer lifetime value, order frequency, and average revenue.
  • Meet or exceed sales targets and key performance indicators (KPIs).
  • Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
  • Collaborate closely with Sales and Marketing team members to enhance results and share best practices.

Requirements

  • 3+ years of sales experience (in online advertising or digital services)
  • Experience in international sales
  • Good communication skills to work comfortably with calls and personalized email correspondence
  • Proficiency in business Russian and English at a high level, both spoken and written, and knowledge of an additional language is a plus
  • Positive attitude and flexibility to change (driven by our growth in different geographic markets)
  • Sincere curiosity to learn new trends
Benefits
  • Competitive compensation package with performance-based bonuses
  • A vibrant team of professionals with diverse expertise and backgrounds
  • Unique career development opportunities and room for professional growth
  • Paid annual leave and a supportive work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceonline advertisingdigital servicesCRM proficiencyclient portfolio managementcampaign executioncustomer lifetime valueorder frequency analysisrevenue growth strategiesKPI achievement
Soft Skills
communication skillsrelationship buildingproblem-solvingflexibilitycuriositycollaborationclient advisoryproactive approachpositive attitudepersonalized correspondence