PRM

Call Center Patient Advocate – Patient Intake, Admissions

PRM

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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About the role

  • Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients.
  • Blend of high-touch patient advocacy with a consultative admissions approach.
  • Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
  • Actively listen to patient concerns and provide clear, supportive guidance.
  • Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
  • Qualify patients based on clinical appropriateness and readiness for consultation.
  • Address hesitations and objections using a patient-centered, educational approach.
  • Accurately document and navigate all patient interactions in CRM/EHR systems.
  • Track lead status, outcomes, and follow-up activity.
  • Maintain compliance with HIPAA and PRM policies.

Requirements

  • 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
  • Strong verbal communication and active listening skills.
  • Ability to guide conversations toward next steps while maintaining a patient-first mindset.
  • Proficiency with CRM, EHR, and softphone systems.
  • High attention to detail and strong organizational skills.
  • Self-motivated, ability to work remotely.
  • Experience in specialty healthcare, medical intake, or patient coordination (preferred).
  • Background in women’s health, pain management, or specialty clinics (preferred).
  • Familiarity with medical terminology (preferred).
  • Experience in goal-oriented or performance-driven environments (preferred).
Benefits
  • Fully Remote
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient intakeadmissionsmedical terminologypatient coordinationchronic pelvic pain educationgoal-oriented environmentsperformance-driven environments
Soft Skills
verbal communicationactive listeningpatient-first mindsetorganizational skillsself-motivatedsupportive guidanceaddressing objections