Call Center Patient Advocate, Patient Intake & Admissions

PRM

full-time

Posted on: 1/9/2026

Location Type: Hybrid

Location: West Palm Beach • California • Florida • United States

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About the role

Serve as the first point of contact for prospective and existing patients.
Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
Listen to patient concerns and provide clear, supportive guidance.
Ensure every patient interaction reflects PRM’s standards of excellence and care.
Handle inbound and outbound calls, texts, and emails from patient leads.
Qualify patients based on clinical appropriateness and readiness for consultation.
Address patient hesitations and objections using an educational approach.
Document all patient interactions in CRM/EHR systems.
Track lead status, outcomes, and follow-up activity.
Maintain compliance with HIPAA and PRM policies.

2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
Strong verbal communication and active listening skills.
Ability to guide conversations toward next steps while maintaining a patient-first mindset.
Proficiency with CRM, EHR, and softphone systems.
High attention to detail and strong organizational skills.
Self-motivated, ability to work remotely.
Experience in specialty healthcare, medical intake, or patient coordination.
Background in women’s health, pain management, or specialty clinics.
Familiarity with medical terminology.
Experience in goal-oriented or performance-driven environments.

Benefits

WFH Flexible 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Tip: use these terms in your resume and cover letter to boost ATS matches.

patient intakeadmissionscustomer servicemedical terminologygoal-orientedperformance-driven

verbal communicationactive listeningpatient-first mindsetattention to detailorganizational skillsself-motivated