Design and maintain a scalable Managed Services portfolio, including service definitions, SLAs, and delivery models
Standardize service offerings to improve efficiency, consistency, and profitability
Lead solution architecture for complex and high-value opportunities, particularly within federal programs
Partner with sales teams to support pre-sales solutioning and federal deal strategy
Ensure alignment between proposed solutions and operational delivery capabilities
Define service design standards and govern non-standard solutions
Collaborate with vendor partners to align services with available technologies and federal requirements
Drive continuous improvement of service offerings based on market trends and customer needs
Support RFP/RFI/RFQ responses for federal opportunities
Document service architectures, workflows, and design standards

Requirements

8+ years of experience in Managed Services, Solution Architecture, or Services Design
Experience designing service offerings within a VAR, MSP, or enterprise environment
Experience supporting federal government clients or regulated environments
Strong understanding of service delivery models, SLAs, and pricing structures
Experience supporting pre-sales and complex solution design
Familiarity with enterprise technologies such as cloud services, infrastructure, and ITSM platforms
Bachelor’s degree or equivalent experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Managed ServicesSolution ArchitectureService DesignService Delivery ModelsService Level Agreements (SLAs)Pricing StructuresRFP/RFI/RFQ ResponsesContinuous ImprovementWorkflow DocumentationService Architecture

Soft Skills

LeadershipCollaborationCommunicationStrategic ThinkingProblem SolvingEfficiency ImprovementCustomer FocusVendor ManagementPre-sales SupportAlignment