Private Label Staff

Collections

• Review aging reports and follow up on outstanding balances
• Contact insurance carriers and patients/customers regarding unpaid or denied claims
• Research and resolve billing discrepancies; submit corrected claims as needed
• Manage insurance authorizations, including submission, tracking, and follow-up
• Verify eligibility and ensure accurate claim submission and reimbursement
• Maintain accurate and timely documentation in billing systems
• Reconcile data across systems prior to invoicing to ensure accuracy
• Apply appropriate adjustments or write-offs based on payer guidelines
• Respond to inbound billing inquiries and provide customer support
• Assist with audit requests and internal billing inquiries
• Ensure compliance with HIPAA, payer guidelines, and regulatory requirements
• Collaborate with internal teams to resolve account and billing issues

Medical Collections Specialist

Accounts Receivable

• Review and manage aging reports to identify outstanding balances
• Follow up with insurance companies and customers on unpaid or denied claims
• Research and resolve billing issues, denials, and discrepancies
• Submit corrected claims and supporting documentation as needed
• Document all collection activities in the billing system
• Collaborate with internal teams to resolve account issues
• Ensure compliance with company policies and healthcare regulations

Accounts Receivable, AR Collector

Accounts Receivable Collector

Solutions Engineer

• Support sales teams by designing and architecting tailored IT solutions
• Build and maintain technical relationships with OEM partners
• Develop and manage lab and demonstration environments
• Deliver customer presentations, demonstrations, and proof-of-concept engagements
• Assist with RFIs, RFPs, RFQs, solution documentation, and architectural diagrams
• Collaborate with Sales, Engineering, and Project Management teams on solution delivery
• Provide technical expertise during customer engagements and deployments
• Identify opportunities to expand services and add customer value
• Maintain relevant certifications aligned with strategic technologies
• Contribute to marketing efforts such as blogs, white papers, and technical content
• Travel up to 20% for customer and internal engagements

Solutions Engineer – Federal

Program Manager

• Serve as the primary point of contact for client leadership and program stakeholders.
• Build and maintain trusted relationships with procurement teams, agency leadership, and operational stakeholders.
• Maintain a regular onsite presence with client teams to ensure alignment, responsiveness, and strong working relationships.
• Facilitate regular client meetings, program reviews, and strategic planning discussions.
• Identify opportunities to expand program utilization across departments, teams, or functional areas.
• Partner with agency stakeholders to anticipate workforce needs and align staffing solutions accordingly.
• Collaborate with program leadership to introduce new solutions, services, or staffing models that support evolving client priorities.
• Help maximize the long-term value and impact of the program through proactive engagement and solution development.
• Leverage experience in government sales and account management to strengthen the partnership and ensure program success.
• Provide strategic insights on workforce trends, hiring challenges, and talent availability.
• Support the client in developing effective workforce strategies aligned with program capabilities.
• Partner closely with the Program Director to ensure staffing delivery aligns with client expectations and operational needs.
• Communicate client priorities and feedback to the program delivery team.
• Escalate and resolve client concerns when necessary to maintain program performance and client satisfaction.

• Build and maintain relationships with client and agency stakeholders
• Identify opportunities to expand program utilization
• Collaborate with leadership for program growth

Director

• Serve as the primary point of contact for State of Maryland agency leadership
• Build and maintain trusted relationships with procurement teams, agency leadership, and program stakeholders.
• Maintain a regular onsite presence with client agencies to ensure alignment and responsiveness.
• Facilitate regular client meetings, strategic discussions, and program reviews.
• Leverage experience in government sales and account management to support long-term partnership success.
• Identify opportunities to improve service delivery and workforce outcomes.
• Provide strategic insights on workforce trends and staffing needs across agencies.
• Partner closely with the Program Director to ensure staffing delivery aligns with client expectations.
• Escalate and resolve client concerns when needed.
• Support program expansion opportunities within the contract scope.

Client Director

• Maintain a regular onsite presence with client agencies to ensure alignment and responsiveness.
• Facilitate regular client meetings, strategic discussions, and program reviews.
• Identify opportunities to improve service delivery and workforce outcomes.
• Provide strategic insights on workforce trends and staffing needs across agencies.

• Serve as the primary point of contact for State of Maryland agency leadership
• Build and maintain trusted relationships with procurement teams, agency leadership, and program stakeholders
• Facilitate regular client meetings and program reviews
• Leverage experience to support long-term partnership success
• Partner with the Program Director to ensure staffing delivery aligns with client expectations

Sales Engineer

Sales Engineer – Federal

Pre-sales Engineer

• Support sales teams by designing and architecting tailored IT solutions
• Build and maintain technical relationships with OEM partners
• Develop and manage lab and demonstration environments
• Deliver customer presentations, demonstrations, and proof-of-concept engagements
• Assist with RFIs, RFPs, RFQs, solution documentation, and architectural diagrams
• Collaborate with Sales, Engineering, and Project Management teams on solution delivery
• Provide technical expertise during customer engagements and deployments
• Identify opportunities to expand services and add customer value
• Maintain relevant certifications aligned with strategic technologies
• Contribute to marketing efforts such as blogs, white papers, and technical content

Pre-Sales Engineer

• Support sales teams by designing and architecting tailored IT solutions
• Build and maintain technical relationships with OEM partners
• Develop and manage lab and demonstration environments
• Deliver customer presentations, demonstrations, and proof-of-concept engagements
• Assist with RFIs, RFPs, RFQs, solution documentation, and architectural diagrams
• Collaborate with Sales, Engineering, and Project Management teams on solution delivery
• Provide technical expertise during customer engagements and deployments
• Identify opportunities to expand services and add customer value
• Contribute to marketing efforts such as blogs, white papers, and technical content

Pre-Sales Engineer – Federal

Account Executive

• Develop and maintain a pipeline of addressable business within client through direct customer interaction, vendor relationship development, and key partner alignment
• Demonstrate comprehensive understanding of our core offerings, map those to account needs and establish a resource and action plan to generate pipeline
• Uncover addressable business issues within government agencies and lead the effort to provide solutions and plans with key decision makers.
• Demonstrate consistency in proactive customer engagement utilizing internal resources including pre-sales engineers, key partners and executive resources
• Provide a comprehensive briefing on target account goals and high priority projects to management
• Work closely with inside support resources to ensure accurate and standardized data population in CRM
• Manage multiple concurrent sales cycles effectively.
• Negotiate and close complex long-cycle deals.
• Nurture mutually beneficial long-term relationships with clients and strategic partners.

Medical Collections Specialist

Medical Collections Specialist

Accounts Receivable, AR Collector

Accounts Receivable, AR Collector

Accounts Receivable Collector

Solutions Engineer – Federal

Program Manager

Program Manager

Client Director

Client Director

Client Director

Sales Engineer – Federal

Pre-Sales Engineer

Pre-Sales Engineer – Federal

Account Executive – Army Sector