Priva

Support Engineer

• Technical consultation and service for Priva system partners, by phone and in person on site
• Receiving customer reports and fault notifications
• Recording service cases in a ticketing system
• Tracking timely resolution of cases
• Fault tracing and remediation for hardware and software
• Handling service cases via remote access
• Preparing and conducting technical trainings
• Participation in partner projects — leading technical role in implementation and commissioning
• Functional testing in test and production environments during system changes and updates
• Technical support for the sales organization
• Setting up systems to support sales activities
• Preparing documentation and reports
• Preparing for and attending trade shows

Technical Support, Building Automation, Digital Services