Priority OnDemand

General

• Conduct outbound and inbound patient outreach following EMS interactions, telehealth visits, hospital discharges, or health plan referrals.
• Build trust with patients by confidently explaining OnDemand Visit services, answering questions, and helping them understand the value of participating in our programs.
• Guide patients through questions or concerns using empathy, education, and effective communication.
• Help patients understand their care options and schedule in-home or virtual visits that best meet their needs.
• Follow approved communication scripts while naturally adapting conversations to each patient's individual needs.
• Clearly explain program benefits, available resources, and how our services improve access to care and reduce unnecessary emergency department visits.
• Schedule in-home and virtual visits while balancing patient needs, provider availability, and operational priorities.
• Assign field clinicians to patient visits based on location, availability, urgency, and workload.
• Optimize daily schedules and routes to maximize efficiency and minimize travel time.
• Coordinate scheduling changes throughout the day as patient needs and operational demands evolve.
• Conduct follow-up calls after clinical or field visits to assess patient status and reinforce care plans.
• Maintain communication with interdisciplinary team members to ensure seamless patient transitions.
• Document all patient interactions, outreach attempts, scheduling activities, and follow-up tasks accurately within required systems.

Patient Engagement Specialist