Patient Engagement Specialist

Priority OnDemand

Patient Engagement Specialist coordinating patient outreach and scheduling for OnDemand Visit's mobile healthcare programs. Engaging patients and ensuring care delivery through effective communication and logistical coordination.

Posted 7/28/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills to effectively manage patient outreach, scheduling, and care coordination. Proficient in utilizing healthcare technology platforms and CRM systems to enhance patient engagement and streamline operations.

Highest-signal resume keywords

Patient SchedulingHealthcare OperationsCommunication SkillsOrganizational SkillsBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care CoordinationAppointment SettingMedical TerminologyScheduling SoftwareElectronic Health Records

Soft Skills

Interpersonal SkillsEmpathyRapport BuildingEffective Communication

Tools & Technologies

Microsoft OfficeHealthcare Technology PlatformsCRM Systems

Certifications & Qualifications

EMTParamedicEMS Dispatcher

Industry Keywords

Healthcare SystemsInsurance PlansSocial Determinants of HealthCall Center Operations

About the role

Key responsibilities & impact

Conduct outbound and inbound patient outreach following EMS interactions, telehealth visits, hospital discharges, or health plan referrals.
Build trust with patients by confidently explaining OnDemand Visit services, answering questions, and helping them understand the value of participating in our programs.
Guide patients through questions or concerns using empathy, education, and effective communication.
Help patients understand their care options and schedule in-home or virtual visits that best meet their needs.
Follow approved communication scripts while naturally adapting conversations to each patient's individual needs.
Clearly explain program benefits, available resources, and how our services improve access to care and reduce unnecessary emergency department visits.
Schedule in-home and virtual visits while balancing patient needs, provider availability, and operational priorities.
Assign field clinicians to patient visits based on location, availability, urgency, and workload.
Optimize daily schedules and routes to maximize efficiency and minimize travel time.
Coordinate scheduling changes throughout the day as patient needs and operational demands evolve.
Conduct follow-up calls after clinical or field visits to assess patient status and reinforce care plans.
Maintain communication with interdisciplinary team members to ensure seamless patient transitions.
Document all patient interactions, outreach attempts, scheduling activities, and follow-up tasks accurately within required systems.

Requirements

What you’ll need

High school diploma or equivalent.
Excellent verbal communication and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to confidently explain services, build rapport, answer questions, and help patients feel comfortable moving forward with their care.
Proficiency with Microsoft Office and the ability to navigate multiple software platforms simultaneously.
EMT, Paramedic, or EMS Dispatcher experience preferred.
Experience in patient scheduling, healthcare operations, dispatch, care coordination, call center operations, customer service, appointment setting, or similar patient-facing roles preferred.
Experience working with healthcare technology platforms, CRM systems, scheduling software, or electronic health records preferred.
Knowledge of healthcare systems, insurance plans, medical terminology, and social determinants of health preferred.
Bilingual (English/Spanish) preferred.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities