Priority

3D Artist

• You’ll own the visual side of our Amazon listings and product storytelling, including:
• - Creating high-quality hero images and stack for new and existing products
• - Designing Amazon image stacks, A+ Content, Videos, and store/ social media visuals
• - Producing/assembling short product videos (listing + ads)
• - Using AI tools to speed up ideation, editing, and production
• - Keeping our brand look consistent and polished across all assets
• - Collaborating closely with Senior Conversion Manager to test and improve creatives

3D Designer

General

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
• Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection
• Monitor case statuses and follow up aggressively until resolved — no case left stale
• Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy
• Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
• Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review
• Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

3D Designer

Reimbursement Specialist