Reimbursement Specialist

Priority

Amazon Reimbursement Specialist handling FBA reimbursement cases to protect margins for kitchenware brand Priority Chef. A detail-oriented role focused on funds recovery and inventory reconciliation.

Posted 6/25/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 $1,000 per monthWebsite

About the role

Key responsibilities & impact

Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection
Monitor case statuses and follow up aggressively until resolved — no case left stale
Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy
Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review
Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

Requirements

What you’ll need

1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management
Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap
Proactive communicator: you surface issues before they become problems
Ability to manage a high volume of open cases simultaneously without losing track

Benefits

Comp & perks

FULL TIME REMOTE Work
Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible)
Paid leave and additional perks
Opportunities for continuous learning and growth, especially in e-commerce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Amazon Seller CentralFBA reimbursement case managementdata reconciliationExcelGoogle Sheetspivot tablesVLOOKUPINDEX-MATCH

Soft Skills

attention to detailproactive communicationcase managementproblem-solving