PrimeWay Federal Credit Union

Representative

• Review loan applications for creditworthiness and make lending decisions under established policies, procedures, and guidelines
• Perform credit analysis and prepare documentation supporting credit decisions
• Handle incoming calls and requests through text messages, emails, and outbound calls
• Review collateral values for secured loans
• Interview members to complete loan applications and identify cross-sell opportunities
• Gather and attach supporting documents, including income verification, for loan closing
• Enter and verify loan information in the Core System lending platform and transmit applications to the Lending Department
• Promote and cross-sell credit union products and services
• Perform quality control checks on loan applications and lending documents
• Review lending packets for completeness, accuracy, legal compliance, rate programs, procedures, and credit stipulations
• Prepare auto-refinancing title work and supporting documents
• Review and confirm title documents on the Texdot site
• Comply with BSA regulations and complete assigned BSA/OFAC/CIP training
• Maintain the online loan application site and online membership opening and funding site
• Perform other duties as assigned

Loan Center Representative

• This position calls for individuals who are Compassionate, Accountable, bring Real Value, Integrity, New ideas and provide Guidance to our members as well as the team.
• Ensuring the financial safety, soundness, and security of the credit union and its membership by completing tasks with due diligence.
• Within a call center environment answer incoming phone calls within targeted call metric goals.
• Reaching out to both members and non-members to uncover loan opportunities.
• Routinely following up on active loan inquiries and applications.
• Setting proper expectations with applicants to guide them through the loan process from application to funding.
• Identifying and creating opportunities to present other credit union loan products or services by actively cross-selling & counseling prospects.
• Selling ancillary loan products, including but not limited to: GAP, vehicle service contracts, life, disability, and involuntary unemployment.
• Gathering required supporting loan documents from applicants electronically.
• Clearly and proactively communicating with underwriting to clarify the creditworthiness of applicants.
• Satisfying loan conditions as assigned by the underwriting team.
• Performing necessary actions to ensure timely loan closing and member satisfaction scores greater than or equal to 90%.