Prime System Solutions

Office Administrator

Prime System Solutions

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

Cloud

About the role

  • - Serve as the primary administrative support for the CX department during core business hours
  • - Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.)
  • - Prepare, edit, and format documents, reports, and presentations using Microsoft 365
  • - Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls
  • - Ensure information is well-organized and easily accessible across shared drives and collaboration tools
  • - Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs
  • - Track customer follow-ups, escalations, and action items to support timely resolution
  • - Maintain accurate customer data in CRM, ticketing, or PSA platforms
  • - Support customer communications such as service notifications, renewals, surveys, and follow-ups
  • - Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms)
  • - Track licenses, subscriptions, and customer-related hardware assets where applicable
  • - Assist with vendor coordination, invoices, and basic procurement tasks related to IT services
  • - Help ensure CX tools and systems are organized and kept up to date
  • - Identify opportunities to streamline remote administrative workflows and improve team efficiency
  • - Document and maintain CX processes, SOPs, and best practices in shared knowledge bases
  • - Support virtual team meetings, initiatives, and CX projects as needed

Requirements

  • - 2+ years of experience in an administrative, coordinator, or office support role (remote experience preferred)
  • - Ability to work consistently during core hours of 9:00 AM–5:00 PM ET (8:00 AM–4:00 PM CT)
  • - Strong organizational and time management skills with the ability to work independently
  • - Excellent written and verbal communication skills in a remote environment
  • - High level of comfort working with cloud-based tools and technology
  • - Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, Copilot)
Benefits
  • - Fully remote role with clearly defined working hours
  • - Collaborative, close-knit CX team environment
  • - Exposure to IT support and customer success operations
  • - Opportunity to grow as the CX function scales
  • - Direct impact on customer experience and operational efficiency
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative supportdocument preparationdata managementcustomer onboardingCRM managementticketing systemsprocurement tasksworkflow improvementprocess documentationSOP maintenance
Soft Skills
organizational skillstime managementindependent workwritten communicationverbal communicationteam collaborationcustomer serviceproblem-solvingattention to detailadaptability