Prime Robotics

Tier 1 Support Technician

Prime Robotics

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Tech Stack

Linux

About the role

  • Serve as the first point of contact for technical support requests from customer sites
  • Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
  • Document issues and resolutions in our ticketing system
  • Escalate complex issues to Tier 2 support when needed
  • Assist with monitoring customer site health and system uptime

Requirements

  • Solid Windows OS knowledge
  • Strong problem-solving skills
  • Clear written and verbal communication
  • Ability to work independently during evening hours
  • Linux experience (Nice to Have)
  • Helpdesk or IT troubleshooting background (Nice to Have)
  • Experience in warehouse or logistics environments (Nice to Have)
Benefits
  • Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
  • Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
  • Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
  • A collaborative culture where innovation thrives and your work has a real impact
  • The excitement of contributing to transformative technology in a fast-growing industry
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows OSLinuxtroubleshootingAutomated Guided Vehicle (AGV) systemsticketing systemhardware issuessoftware issues
Soft Skills
problem-solvingwritten communicationverbal communicationindependence