Assist in the maintenance, optimization, and support of core network services, devices, and communications systems, including LANs, WANs, VPNs, SDWAN, and wireless infrastructure.
Collaborate closely with the Systems Administrator and network vendors to execute projects, provide technical support, respond to incidents, document changes, and participate in troubleshooting and performance improvement efforts.
Provide both remote and on-site field support for network and connectivity issues at various organizational locations.
Support the Helpdesk team by providing Tier 1, Tier 2, and Tier 3 assistance and field support.
Perform diagnostics, testing, and troubleshooting of network and system issues, providing advanced escalation support to Helpdesk staff.
Configure, deploy, and replace network hardware, including routers, switches, and access points, and assist with system updates and patch management.
Administer and maintain network servers, storage systems, and related infrastructure in collaboration with the Systems Administrator to ensure operational continuity.
Conduct proactive monitoring, performance tuning, and preventative maintenance activities to optimize network performance and minimize service disruptions.
Participate in incident response, problem management, security monitoring, and disaster recovery planning and implementation.
Develop, update, and maintain accurate and comprehensive network documentation, including IP address assignments, topology maps, configuration records, and performance reports.
Contribute to departmental effectiveness by maintaining accurate service records and engaging in ongoing professional development activities related to networking and information technology systems.
Travel to organization sites as needed for installation maintenance, or troubleshooting activities.

Requirements

Driver’s license
Associate’s degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in lieu of the required education.
A minimum of 3 years of related experience including servers or network management.
Proficiency with Microsoft Office applications, including Word and Excel.
Experience with troubleshooting network related issues.
Experience with network, and backup administration.
Experience working with and knowledge of HIPAA and Cyber Security.
Excellent communication skills, written and verbal, with ability to explain technical issues and topics to non-technical people.
Training and presentation skills.
Exceptional customer service and interpersonal relationship skills.
Analytical and problem-solving skills.
Familiarity with various operating systems and platforms.
Takes initiative with the ability to work independently and be held accountable for outcomes.
Team oriented with ability to lead and guide teams plus work effectively with diverse groups.
Basic knowledge of project management.

Benefits

Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical, dental, and vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network servicesLANsWANsVPNsSDWANnetwork hardwaretroubleshootingnetwork administrationbackup administrationperformance tuning

Soft Skills

communication skillscustomer serviceinterpersonal skillsanalytical skillsproblem-solving skillsinitiativeteam orientedtraining skillspresentation skillsaccountability

Certifications

Driver’s licenseAssociate’s degree in Information TechnologyAssociate’s degree in Computer Science