Primary Health Care, Inc (PHC)

Therapist

• Collaborate with a multidisciplinary team of healthcare providers and care team support staff
• Provide assessment and behavioral interventions as well as brief-targeted and long-term therapy for children, adolescents, adults, and families
• Provide services via telehealth and may work on-site in clinic
• Provide behavioral health care in accordance with established standards, regulations, and policies and procedures of PHC
• Collaborate with PHC healthcare and psychiatric providers
• Provide brief and long term therapy to individuals and families in PHC clinics or via telehealth
• Develop and update treatment plans as appropriate
• Respond to the referring provider’s concern or question, as appropriate, providing timely, focused feedback
• Make referrals for community mental health resources as appropriate
• Maintain current and accurate documentation of services provided in accordance with standards set by PHC and grant requirements

Behavioral Health Therapist

Call Center Representative

• Answers incoming phone calls in a timely manner and routinely checks the queue to monitor calls holding, provides information and assistance, and properly and politely navigates patients through the organization.
• Uses de-escalation techniques when needed.
• Schedules appointments for medical, behavioral health, and dental providers, as well as nurse visits and other services that require scheduling.
• Monitors schedules for errors or overbooking.
• Collects, verifies and updates, and accurately documents patient demographic, billing, and insurance information in the electronic health record.
• Follows protocols to properly screen and route calls and sends detailed messages through the electronic health record when needed.
• Collects patient payments over the phone.

Behavioral Health Therapist

Bilingual Call Center Representative