Primary Health Care, Inc (PHC)

Network Engineer

• Assist in the maintenance, optimization, and support of core network services, devices, and communications systems, including LANs, WANs, VPNs, SDWAN, and wireless infrastructure.
• Collaborate closely with the Systems Administrator and network vendors to execute projects, provide technical support, respond to incidents, document changes, and participate in troubleshooting and performance improvement efforts.
• Provide both remote and on-site field support for network and connectivity issues at various organizational locations.
• Support the Helpdesk team by providing Tier 1, Tier 2, and Tier 3 assistance and field support.
• Perform diagnostics, testing, and troubleshooting of network and system issues, providing advanced escalation support to Helpdesk staff.
• Configure, deploy, and replace network hardware, including routers, switches, and access points, and assist with system updates and patch management.
• Administer and maintain network servers, storage systems, and related infrastructure in collaboration with the Systems Administrator to ensure operational continuity.
• Conduct proactive monitoring, performance tuning, and preventative maintenance activities to optimize network performance and minimize service disruptions.
• Participate in incident response, problem management, security monitoring, and disaster recovery planning and implementation.
• Develop, update, and maintain accurate and comprehensive network documentation, including IP address assignments, topology maps, configuration records, and performance reports.
• Contribute to departmental effectiveness by maintaining accurate service records and engaging in ongoing professional development activities related to networking and information technology systems.
• Travel to organization sites as needed for installation maintenance, or troubleshooting activities.

Network Administrator