PriceHubble

Customer Success Manager

• After contract signing, you act as the central interface between our enterprise clients and PriceHubble’s internal teams.
• You assume overall responsibility for the onboarding process — from contract signature to production go-live.
• You coordinate the technical integration with the client’s IT teams and ensure our solution is not only installed but fully embedded in their workflows.
• You manage pilot and rollout phases with clear project logic: milestones, risk management, escalation paths — and keep full control of the process.
• You identify deviations and areas of tension early and address them with concrete solution proposals before they become problems.
• You are the primary escalation contact and the main trusted advisor for sponsors on the client side.
• You lead steering committees, governance meetings and executive reviews with the necessary poise in German, at the depth DACH financial institutions expect.
• You define KPI frameworks at project start and continuously track whether the client is on course — not only technically, but regarding real business value.

Senior Client Success Manager, DACH