PriceHubble

Senior Client Success Manager, DACH

PriceHubble

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

Tech Stack

Go

About the role

  • After contract signing, you act as the central interface between our enterprise clients and PriceHubble’s internal teams.
  • You assume overall responsibility for the onboarding process — from contract signature to production go-live.
  • You coordinate the technical integration with the client’s IT teams and ensure our solution is not only installed but fully embedded in their workflows.
  • You manage pilot and rollout phases with clear project logic: milestones, risk management, escalation paths — and keep full control of the process.
  • You identify deviations and areas of tension early and address them with concrete solution proposals before they become problems.
  • You are the primary escalation contact and the main trusted advisor for sponsors on the client side.
  • You lead steering committees, governance meetings and executive reviews with the necessary poise in German, at the depth DACH financial institutions expect.
  • You define KPI frameworks at project start and continuously track whether the client is on course — not only technically, but regarding real business value.

Requirements

  • At least 5 years of experience supporting complex enterprise projects — ideally in a SaaS, IT, or consulting environment, with a focus on banking or insurance in the DACH region.
  • Proven experience managing stakeholder relationships at the project-lead level — with the seniority to engage as an equal; meetings with the C-suite do not intimidate you.
  • Structured, KPI-driven working style with a clear eye for risks, dependencies and escalation needs.
  • Strong communication skills: you can explain complex concepts simply, manage expectations and conduct difficult conversations with confidence.
  • Proactive, independent personality with a high degree of ownership — you don’t wait for instructions, you shape outcomes.
  • German C2 (minimum) and professional-level English.
  • Willingness to travel within the DACH region.
Benefits
  • A working environment where short decision-making paths, flat hierarchies and an open feedback culture are not just promises but everyday practice. If you have a good idea, you implement it — without going through three escalation layers first.
  • A key role with real responsibility and high visibility — both with our customers and internally.
  • Long-term, strategic customer projects with real impact: you don’t just run rollouts, you change how financial institutions interact with their customers.
  • Significant scope for shaping your role and autonomy — we give you the framework, you fill it.
  • Remote-first with targeted travel to customers within the DACH region. Offices in Berlin; no relocation required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI frameworksproject managementtechnical integrationrisk managementstakeholder managemententerprise project supportSaaSconsultingbankinginsurance
Soft Skills
strong communication skillsproactive personalityindependentownershipability to manage expectationsconduct difficult conversationsstructured working styleattention to detailproblem-solvingleadership