PrestigePEO

Human Resources

• Provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
• Act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems.
• Collaborate closely with internal teams to drive solutions and enhance the client experience.
• Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
• Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
• Guide clients through system navigation, functionality questions, and problem resolution in real-time.
• Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
• Support onboarding of new clients and system users within timekeeping platforms.
• Track, log, and report on client interactions, open issues, and resolutions using internal systems.
• Identify patterns or recurring issues and suggest improvements to workflows or training materials.

HR Time and Attendance Analyst