HR Time and Attendance Analyst

PrestigePEO

HR Time & Attendance Analyst providing front-line support for timekeeping platforms at PrestigePEO. Collaborating with clients and internal teams to ensure optimal use of timekeeping systems.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in timekeeping systems, including Kronos and TimeCo, while providing exceptional client support and troubleshooting. Proficient in system configuration and onboarding processes to enhance user experience and operational efficiency.

Highest-signal resume keywords

Timekeeping Systems SupportClient-Facing ExperienceSystem ConfigurationTroubleshooting Technical IssuesCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Timekeeping SystemsHRISPayroll SystemsPTO AccrualsOvertime RulesTime and Labor ManagementSystem NavigationConfiguration SetupIssue TrackingReporting

Soft Skills

CommunicationCollaborationProblem SolvingClient Relationship ManagementCustomer Service

Tools & Technologies

KronosTimeCoPrismHR

Industry Keywords

TimekeepingPayroll ConceptsClient SupportOnboardingWorkflow Improvement

About the role

Key responsibilities & impact

Provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
Act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems.
Collaborate closely with internal teams to drive solutions and enhance the client experience.
Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
Guide clients through system navigation, functionality questions, and problem resolution in real-time.
Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
Support onboarding of new clients and system users within timekeeping platforms.
Track, log, and report on client interactions, open issues, and resolutions using internal systems.
Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Requirements

What you’ll need

1–3 years of experience with timekeeping, HRIS, or payroll systems.
Experience working with a time and labor management system
Prior experience in a client-facing role, with a strong focus on customer service and communication.
Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Benefits

Comp & perks

competitive compensation and benefits
opportunities for training and professional development