Healthcare Program Manager – CSM
Press Ganey
full-time
Posted on:
Location Type: Hybrid
Location: Illinois • Massachusetts • United States
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Tech Stack
About the role
- Own program-level execution for enterprise healthcare clients implementing multiple solutions from multiple Business Units simultaneously
- Maintain clear, accurate, and timely program status reporting across all workstreams
- Ensure risks, issues, and dependencies are identified early, documented, and actively managed
- Own the escalation process, including coordination, documentation, and follow-through until issues are stabilized
- Drive cross-functional response during escalations by influencing internal teams that do not report directly to the PM
- Provide clear, concise updates to internal and external stakeholders, even when information is incomplete
- Establish and maintain program governance structures, potentially including integrated project plans, RAID logs, and executive-level updates.
- Facilitate governance meetings and ensure decisions, actions, and ownership are clearly documented
- Tailor communication for executive, operational, and technical audiences
- Enforce delivery scope and implementation boundaries while maintaining strong client relationships
- Identify and manage scope creep, partnering with Growth on commercial decisions when needed
- Coordinate closely with implementation managers, technical teams, support, and product partners to keep work moving forward
- Develop, adapt, and maintain program templates and reporting artifacts
Requirements
- 8+ years of work experience within program, project, or client delivery management, preferably in healthcare, health tech, or enterprise SaaS environments.
- Demonstrated success managing complex, cross-functional programs with multiple workstreams, stakeholders, and competing priorities.
- Exceptional communication and facilitation skills, with the ability to tailor content for executive, operational, and technical audiences.
- Proven ability to influence without authority and drive follow-through across overloaded teams.
- Strong organizational and documentation discipline.
- Strong knowledge of the healthcare industry—ideally including patient experience, clinical operations, digital health, or quality improvement.
- Project Management certifications such as a PMP, PgMP, or related is a plus.
- Bachelor's degree required; Master's in Business Administration, Healthcare Administration, Public Health, or a related field is a plus.
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementclient delivery managementrisk managementscope managementdocumentationgovernance structuresreporting artifactscross-functional program managementstakeholder management
Soft Skills
communication skillsfacilitation skillsinfluence without authorityorganizational skillsdocumentation disciplinerelationship managementtailored communicationproblem-solvingdecision-makingadaptability
Certifications
PMPPgMP